Summary
Overview
Work History
Education
Skills
Timeline
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Illia Herasymenko

Dania Beach,FL

Summary

Restaurant Manager with 5+ years of experience. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with staff. Motivated to maintain customer satisfaction and contribute to company success.

Overview

6
6
years of professional experience

Work History

Restaurant Manager

Takato
Fort Lauderdale, FL
10.2020 - Current
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Assisted in the implementation of new Restaurant POS system.
  • Trained staff on how to use new system effectively.
  • Assisted customers with selecting appropriate Sake for their meals or special occasions.
  • Created detailed reports of food pairings and suggested Sake for menu items.

Service Manager

Terra Mare
Fort Lauderdale, FL
06.2019 - 09.2020
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training and evaluation of employees.
  • Optimized profits by controlling food, beverage and labor costs.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.

Lead Server

Terra Mare
Fort Lauderdale, FL
06.2018 - 06.2019
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Resolved conflicts between employees quickly and fairly.
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Attended meetings to learn and share information and find ways to enhance customer dining experience.

Education

Sake Advisor

Sake School Of America
01-2021

Hospitality Training

Forbes
01-2020

Bachelor of Science - Business Economics

National Mining University
Ukraine
01-2016

Skills

  • Staff Management
  • Staff Scheduling
  • Operations Management
  • Sake Knowledge
  • TIPS certified
  • POS Knowledge

Timeline

Restaurant Manager

Takato
10.2020 - Current

Service Manager

Terra Mare
06.2019 - 09.2020

Lead Server

Terra Mare
06.2018 - 06.2019

Sake Advisor

Sake School Of America

Hospitality Training

Forbes

Bachelor of Science - Business Economics

National Mining University

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Illia Herasymenko