Illisha M Jackson
North Las Vegas,NV
Summary
Seeking a position as a Service Delivery Manager where my leadership skills can be further developed and utilized. Problem solving, leadership, and excellent communication skills are some of the qualities developed from my experience as a Customer Service Representative, Subject Matter Expert, Prior Authorization and Sr. Patient Care Advocate Supervisor.
Overview
28
28
years of professional experience
Work History
Prior Authorization Supervisor
Express Scripts
Las Vegas, NV
2007.11 - Current
- Develop employees to ensure successful performance through motivation, coaching and training of staff Develop, deliver and review training and development plans both at an individual and team level Evaluate quality of work for PARs; provide feedback and coaching on opportunities for improvement in their daily, weekly and monthly performance metrics Facilitate team meetings and ensure adherence to scheduled desktop and classroom training Resolve escalated calls that require a higher degree of expertise.
Blackjack/Roulette Dealer
Bellagio Hotel and Casino
Las Vegas, NV
1998.10 - 2006.01
- Interact with customers while providing exceptional customer service.
- Accountable for substantial amount of cash.
- Complying with gaming regulations.
Education
Nevada State College
Present
Medical University of Lublin
2006
Medical School
Timeline
Prior Authorization Supervisor
Express Scripts
2007.11 - Current
Blackjack/Roulette Dealer
Bellagio Hotel and Casino
1998.10 - 2006.01
Nevada State College
Medical University of Lublin
Medical School