Malisa Caldwell
Spiro,USA
Summary
Dedicated and self-motivated remote medical assistant with a proven ability to work independently and efficiently with minimal supervision. Goal-oriented and focused, consistently delivering high-quality results while effectively managing tasks. Equipped with a quiet and secure workspace, ensuring optimal productivity and minimal interruptions. Eager to contribute skills and expertise to enhance team performance and support family financial goals.
Overview
2026
2026
years of professional experience
Work History
Virtual Team Supervisor/Prior Authorization Specialist
Cardiovascular Associates of Mesa
01.2025 - Current
- Supervised daily operations, ensuring adherence to quality standards and safety protocols.
- Mentored team members, fostering skill development and enhancing overall performance.
- Implemented process improvements, increasing workflow efficiency and reducing downtime.
- Coordinated scheduling and resource allocation, optimizing team productivity and project timelines.
- Reviewed and processed authorization requests, ensuring compliance with company policies.
- Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
- Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
- Prevented delays in care delivery by proactively identifying potential issues during the pre-authorization process and seeking clarification from providers when needed.
- Ensured prompt resolution of denied claims through comprehensive analysis of denial reasons and timely submission of necessary documentation for reconsideration or appeal.
- Expedited claim processing by submitting complete and accurate information in accordance with payer requirements.
- Conducted performance evaluations, providing constructive feedback to drive employee engagement.
- Developed training programs, equipping staff with necessary tools for success in their roles.
- Streamlined communication channels within the team, enhancing collaboration and information sharing.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
Medical Assistant
Cardiovascular Associates of Mesa
2024 - Current
- Assisting Physician
- EKG’s
- Manual blood pressure readings
- Venipuncture
- Vitals
- Medical records c
- Charting
- Patient education
- Medication authorizations and refills
- Medical terminology.
Patient Financial Assistant/Back Office MA
Banner Medical Group
01.2013 - 01.2015
- Assisting Physician
- EKG’s
- Vitals
- Medical records
- Charting
- Patient education
- Medication authorizations and refills
- Setting up joint injections
- Patient collections
- Insurance authorizations
- Surgery collections
- Cash drawer balancing
- Daily deposits
- Medical terminology
Medical Assistant
Urgent Care Extra
01.2012 - 01.2013
- Assisting Physician
- EKG’s
- vitals
- medical records
- charting
- patient education
- setting up joint injections
- venipuncture
- throat cultures
- injections
- draping and positioning
- ear lavage
- visual acuity/eye exam
- urinalysis
- autoclave operations
- sterile techniques and gloving
- suture removal
- wound care
- breathing treatments
- medical terminology
Education
Cardiographic Technician
Arizona Medical Training Institute
Mesa, Arizona01.2017
AAMA Certification - Medical Assisting
AAMA
Mesa01.2015
Medical Assistant
Pima Medical Institute
Mesa, Arizona01.2012
Skills
- Effective leadership
- Assignment delegation
- Report preparation
- Performance improvement
- Staff training
- Motivational skills
- Team scheduling
- Employee engagement
- Coaching and mentoring
- Attention to detail
- Team supervision
- Daily workflow improvement
- Documentation and reporting
- Overseeing daily activities
- Evaluating employee work
- Performance evaluations
- Leading team meetings
- Team motivation
- Conflict resolution
- Employee evaluation
- Giving constructive feedback
Timeline
Virtual Team Supervisor/Prior Authorization Specialist
Cardiovascular Associates of Mesa
01.2025 - Current
Patient Financial Assistant/Back Office MA
Banner Medical Group
01.2013 - 01.2015
Medical Assistant
Urgent Care Extra
01.2012 - 01.2013
Medical Assistant
Pima Medical Institute
Medical Assistant
Cardiovascular Associates of Mesa
2024 - Current
Cardiographic Technician
Arizona Medical Training Institute
AAMA Certification - Medical Assisting
AAMA