Illyana Clary
Louie's Bar And Grill
YUKON
2
years of professional experience
Detail-oriented server experienced in high-volume dining environments. Skilled in managing multiple tables while ensuring timely food delivery and maintaining cleanliness standards. Ready to contribute to improved guest satisfaction and operational efficiency.
Work History
Server
1 Year 2 Months- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, enhancing guest experience through attentiveness.
- Resolved customer complaints promptly, contributing to positive dining experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
4 Months- Provided excellent customer service to enhance dining experiences and promote repeat business.
- Maintained cleanliness and organization of dining area, ensuring compliance with health and safety standards.
- Collaborated with team members to improve service flow during peak hours, enhancing overall guest satisfaction.
- Managed cash register operations, processing payments accurately while maintaining a balanced drawer at shift end.
- Offered menu recommendations based on customer preferences, contributing to increased sales through upselling techniques.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
Restaurant Hostess
7 Months- Greeted and seated guests, ensuring a welcoming atmosphere and efficient table turnover.
- Managed reservation systems, optimizing seating arrangements for peak service times.
- Handled guest inquiries and complaints with professionalism, enhancing overall dining experience.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Associate of Applied Science - Psychology
Skills
Order accuracy
Payment processing
Food delivery coordination
Menu memorization
High volume dining
Sanitation standards
Safe food handling
Table bussing
Supply restocking
Exceptional customer service
Guest engagement
Client relations
Service prioritization
Menu promotion
Strong work ethic
Timeline
Server
Louie's Bar And Grill
06.2025 - CurrentRead More
Server
Chili's Grill & Bar
02.2025 - 06.2025Read More
Restaurant Hostess
OKC Taphouse
06.2024 - 01.2025Read More
Oklahoma State University-Oklahoma City
Associate of Applied Science from Psychology
Read More