Illyanna Smith
Summary
Reliable Shift Leader with 3 years in the restaurant industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
4
4
years of professional experience
Work History
Server
Michaels Cafe
Timonium, MD
05.2022 - 05.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Shift Lead
&pizza
Baltimore, MD
08.2020 - 09.2022
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Assisted in ordering and organizing inventory.
- Executed all duties of the General Manager in their absence.
- Assisted in managing P+L.
Cafe Lead
Barnes & Noble
Baltimore, MD
06.2019 - 08.2020
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Oversaw training of team members.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Maid
Merry Maids
Baltimore, MD
01.2019 - 05.2019
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged positively with residents while cleaning apartments and common areas.
Education
High School Diploma -
Susquehannock High School
Glen Rock, PA05.2018
Skills
- Toast Transactions
- Guest Satisfaction
- Negotiation and Conflict Resolution
- Managing Operations and Efficiency
- Coaching and Mentoring
Timeline
Server
Michaels Cafe
05.2022 - 05.2023
Shift Lead
&pizza
08.2020 - 09.2022
Cafe Lead
Barnes & Noble
06.2019 - 08.2020
Maid
Merry Maids
01.2019 - 05.2019
High School Diploma -
Susquehannock High School