Ilona Willsey
Chicago,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Landlord Engagement Specialist
Center For Housing And Health
10.2022 - Current
- Monitored rent collections and resolved tenant disputes quickly and effectively.
- Improved tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Developed efficient systems for tracking property expenses, enabling accurate budgeting and financial reporting.
Sales Associate
Gearhead Outfitters
10.2021 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Catering Staff Member
Company 251
06.2018 - 06.2021
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained clean and organized workspaces, adhering to strict health standards.
Barista
Heritage Coffee And Bicycles
11.2019 - 10.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
Barista Shift Lead
Arcedium Coffeehouse
05.2017 - 02.2019
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Participated in ongoing training sessions to stay current with company policies, procedures, and product offerings.
Education
Bachelor of Arts - Political Science
DePaul University
Chicago, IL06.2022
Skills
- Customer Service-Oriented
- Coffee expertise
- Espresso machine operation
- Opening and closing duties
- Cash Handling
- Exceptional customer service
- Cleanliness
- Safe Food Handling
- Hospitality service expertise
Timeline
Landlord Engagement Specialist
Center For Housing And Health
10.2022 - Current
Sales Associate
Gearhead Outfitters
10.2021 - 02.2023
Barista
Heritage Coffee And Bicycles
11.2019 - 10.2020
Catering Staff Member
Company 251
06.2018 - 06.2021
Barista Shift Lead
Arcedium Coffeehouse
05.2017 - 02.2019
Bachelor of Arts - Political Science
DePaul University
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