Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ilse Puente Salas

Westminster,CO

Summary

Proven track record in enhancing customer experiences and team efficiency, notably at Tamale Kitchen. Skilled in customer service and team leadership, achieving high accuracy levels in transactions and increasing client retention through personalized service. Demonstrated ability to handle high-pressure situations and improve operational workflows, leading to positive word-of-mouth and compliance with standards.

Overview

14
14
years of professional experience

Work History

Cashier

Tamale Kitchen
08.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Server

Longhorn Steakhouse
06.2021 - 08.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Host

3 Margaritas Restaurant
08.2018 - 07.2020
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Fitness Manager

Self-employed
03.2014 - 06.2018
  • Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Increased client retention by developing personalized fitness programs tailored to individual needs and goals.
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.

House Cleaner

Self-employed
01.2011 - 03.2014
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.

Night Shift Manager

Atlanta Bread Company
01.2011 - 03.2014
  • Prepared materials for following shift.
  • Ran nightly reports closing out various accounts and detailing daily activities.
  • Achieved consistent compliance with company standards, adhering to local regulations governing nighttime business operations.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Education

High School Diploma -

Mapleton Expeditionary School of The Arts
Thornton, CO
05.2013

Skills

Customer Service

Customer Assistance

Work Ethic and Integrity

Patience and Empathy

Customer Relations

Team Leadership

Languages

Spanish
Native or Bilingual

Timeline

Cashier

Tamale Kitchen
08.2022 - Current

Server

Longhorn Steakhouse
06.2021 - 08.2022

Host

3 Margaritas Restaurant
08.2018 - 07.2020

Fitness Manager

Self-employed
03.2014 - 06.2018

House Cleaner

Self-employed
01.2011 - 03.2014

Night Shift Manager

Atlanta Bread Company
01.2011 - 03.2014

High School Diploma -

Mapleton Expeditionary School of The Arts

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Ilse Puente Salas