Ilyanna Mercado
Slate Hill,NY
Summary
Proven track record in customer service and multitasking, excelling as a Manager at Soons Orchards. As a server, I skillfully managed high-pressure situations and team coordination, enhancing guest experiences and operational efficiency. Demonstrated expertise in greeting guests and active learning, driving significant improvements in workplace productivity and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Fuji Steakhouse & Sushi Bar
04.2021 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Server
Fuji Steakhouse & Sushi Bar
04.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager
Soonsorchards
09.2020 - 03.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Education
High School Diploma -
Orange County Community College
Middletown, NYHigh School Diploma -
Minisink Valley High School
Slate Hill, NYSkills
- Customer Service
- Strong multitasking
- Strong communication skills
- Active Learning
Timeline
Restaurant Hostess
Fuji Steakhouse & Sushi Bar
04.2021 - Current
Server
Fuji Steakhouse & Sushi Bar
04.2021 - Current
Manager
Soonsorchards
09.2020 - 03.2021
High School Diploma -
Orange County Community College
High School Diploma -
Minisink Valley High School
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