Summary
Overview
Work History
Education
Skills
Timeline
Generic

Imagen Hinton

Bay City

Summary

Dynamic Sales Associate with proven success at Walgreens, excelling in customer service and teamwork. Enhanced customer satisfaction through personalized experiences and effective problem-solving. Skilled in cash handling and inventory management, consistently driving sales and fostering loyalty. Recognized for maintaining a welcoming store environment and achieving sales goals through strong rapport-building.

Overview

6
6
years of professional experience

Work History

Sales Associate

Shipley's Donuts
07.2022 - 01.2025
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Managed efficient cash register operations.

Sales Associate

Walgreens
08.2018 - 08.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

No Degree - Baking And Pastry

Culinary Institute Lenotre
Houston, TX

Tidehaven High School
Elmaton, Tx
06.2020

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Reliable and punctual
  • Flexible schedule
  • Store opening and closing
  • Excellent people skills
  • Goal oriented
  • Stocking and receiving
  • Cleaning techniques

Timeline

Sales Associate

Shipley's Donuts
07.2022 - 01.2025

Sales Associate

Walgreens
08.2018 - 08.2020

No Degree - Baking And Pastry

Culinary Institute Lenotre

Tidehaven High School

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