Imagin Young
Houston
Summary
Results-driven professional with a strong customer service focus. Proven ability in conflict resolution and performance improvement, enhancing team efficiency and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Shift Lead
CVS Pharmacy
Houston
03.2023 - Current
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members, fostering a collaborative work environment.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented process improvements that enhanced workflow efficiency and customer satisfaction.
- Resolved customer complaints effectively, improving overall service quality and retention rates.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Lead Event Manager
Cafe Natalie Catering
Houston
06.2020 - 02.2023
- Led event planning and execution for diverse client functions, ensuring seamless operations and high satisfaction.
- Managed vendor relationships, negotiating contracts to optimize services and reduce costs effectively.
- Trained and mentored junior staff, fostering a collaborative environment focused on professional growth.
- Developed detailed timelines and workflows to enhance team efficiency during event preparations and execution.
- Implemented streamlined processes for booking systems, improving response times and organizational accuracy.
- Developed creative event concepts that aligned with client goals and objectives.
Security Lead
Prosegur Security Security
Houston, TX
10.2018 - 05.2020
- Led security operations, ensuring compliance with safety protocols and regulations.
- Conducted risk assessments to identify vulnerabilities and implement effective security measures.
- Trained team members on emergency response procedures and situational awareness techniques.
- Coordinated incident reports, documenting security breaches and recommending corrective actions.
- Developed and enforced standard operating procedures for daily security functions.
Education
High School Diploma -
Woodlands High School
The Woodlands, TX06-2019
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Performance improvement
- Staff motivation
Timeline
Shift Lead
CVS Pharmacy
03.2023 - Current
Lead Event Manager
Cafe Natalie Catering
06.2020 - 02.2023
Security Lead
Prosegur Security Security
10.2018 - 05.2020
High School Diploma -
Woodlands High School