I’man Harvey
Raleigh,NC
Summary
Dynamic service professional with a strong work ethic and exceptional customer service skills, honed at Texas Roadhouse. Proven track record in enhancing guest experiences and optimizing operations through effective team collaboration and inventory management. Committed to maintaining high cleanliness standards and ensuring compliance with food safety. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse
Wake Forest, NC
05.2025 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Facilitated efficient order taking and delivery, maintaining accuracy throughout service.
- Collaborated with kitchen staff to ensure timely meal preparation and presentation.
- Assisted in training new team members on menu items and service standards.
Service Manager
Chipotle
Raleigh, NC
01.2025 - 08.2025
- Supervised daily operations to ensure compliance with food safety and sanitation standards.
- Managed team performance through effective training and development initiatives.
- Implemented inventory control procedures to minimize waste and optimize stock levels.
- Enhanced customer experience by resolving issues promptly and efficiently.
Assistant Manager
Sonic
Zebulon, NC
04.2024 - 09.2024
- Assisted in training new team members on operational procedures and customer service standards.
- Coordinated daily scheduling to optimize staff coverage during peak hours.
- Implemented inventory management practices to reduce waste and improve stock availability.
- Monitored team performance, providing feedback to enhance service quality and efficiency.
Aircraft Cleaner
Newark Liberty International Airport
Newark, NJ
04.2023 - 10.2023
- Conducted thorough cleaning of aircraft interiors and exteriors, ensuring compliance with safety standards.
- Operated specialized equipment for efficient cleaning and sanitization of various aircraft components.
- Collaborated with team members to maintain high cleanliness standards across multiple aircraft types.
- Inspected cleaned areas for quality assurance, addressing any discrepancies promptly.
Receiving Manager
Restaurant Depot
03.2022 - 10.2022
- Managed inbound product deliveries, ensuring compliance with quality and safety standards.
- Oversaw inventory control processes, maintaining accurate stock levels and minimizing discrepancies.
- Trained new staff on receiving procedures and best practices for efficient workflow.
- Implemented improvements in receiving operations to enhance efficiency and reduce delays.
Education
High School Diploma -
Columbia High School
Maplewood, NJAssociate of Science - Nursing
Wake Technical Community College
Raleigh, NCSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Table bussing
- Suggestive selling
- Guest relations management
- Point of sale operation
- Dining area maintenance
- Inventory management
- Food and beverage pairings
Certification
Registered Behavior Technician
CPR/CPI certified
Servsafe food handler certification
Servsafe Bar certification
Servsafe Food management certification
Timeline
Server
Texas Roadhouse
05.2025 - Current
Service Manager
Chipotle
01.2025 - 08.2025
Assistant Manager
Sonic
04.2024 - 09.2024
Aircraft Cleaner
Newark Liberty International Airport
04.2023 - 10.2023
Receiving Manager
Restaurant Depot
03.2022 - 10.2022
High School Diploma -
Columbia High School
Associate of Science - Nursing
Wake Technical Community College