Summary
Overview
Work History
Education
Skills
Timeline
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Iman Johnson

Katy,Texas

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Ambitious, career-focused job seeker, anxious to obtain a position filled with longevity to help launch career while achieving company goals.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Around the Clock Bails Bonds
Fort Lauderdale , FL
05.2020 - 01.2024
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.

Remote Customer Support II

Convergys
Coral Springs , FL
02.2017 - 04.2020
  • Maintained up-to-date knowledge of company products and services as well as industry trends.
  • Ensured compliance with applicable laws relating to consumer protection regulations.
  • Facilitated communication between customers and other teams within the organization when needed.
  • Provided remote support to customers experiencing technical difficulties.
  • Processed payments for customers in a timely manner, ensuring that all deadlines were met.
  • Analyzed financial data to determine appropriate payment amounts and methods.

Legal Administrative Assistant

FIAD Legal Services
Miami , FL
01.2015 - 02.2017
  • Assisted with document production and deposition preparation.
  • Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
  • Greeted clients upon arrival at office and provided assistance as needed.
  • Scanned physical documents into electronic format for storage in a secure database system.
  • Answered phones promptly while providing courteous customer service.
  • Handled telephone calls, meeting plans and conference organization requirements.
  • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.

Education

Associate of Science - General Studies

Florida Agricultural And Mechanical University
Tallahassee, FL
06-2020

Skills

  • Clerical Support
  • Quality Assurance
  • Data Entry
  • Technical Support
  • Data Management
  • Time Management
  • Microsoft Excel
  • Microsoft PowerPoint
  • Spreadsheets
  • De-Escalation Techniques
  • Account Management
  • Customer Service
  • Project management abilities

Timeline

Administrative Assistant

Around the Clock Bails Bonds
05.2020 - 01.2024

Remote Customer Support II

Convergys
02.2017 - 04.2020

Legal Administrative Assistant

FIAD Legal Services
01.2015 - 02.2017

Associate of Science - General Studies

Florida Agricultural And Mechanical University

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Iman Johnson