Iman Smith
Eau Claire,WI
Summary
Driven professional with a proven track record in guest engagement and order management, honed at The Phoenix Taproom and Kitchen. Excelled in enhancing dining experiences through expert table setting and supply restocking, demonstrating exceptional organizational and interpersonal skills. Achieved significant improvements in customer satisfaction and operational efficiency. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
7
7
years of professional experience
Work History
Server
The Phoenix Taproom and Kitchen
06.2024 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
House Cleaner
Self-employeed
08.2023 - 05.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Delivered quality customer service to address urgent needs and cleaning requests.
Painter Supervisor
Barefoot Painters
07.2020 - 08.2023
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Devised and implemented safety protocols to reduce risks on construction and extraction sites.
- Assisted in recruiting and hiring new construction and extraction workers.
- Administered disciplinary actions to workers violating safety regulations and company policies.
CNA
Ladysmith Care Community
06.2019 - 06.2020
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Cashier
McDonalds
07.2017 - 07.2019
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
Ladysmith High School
Ladysmith, WI12.2021
Skills
- Order delivery practices
- Order Management
- Food Running
- Daily specials memorization
- Table Bussing
- Guest Engagement
- Table Setting
- Supply Restocking
Timeline
Server
The Phoenix Taproom and Kitchen
06.2024 - Current
House Cleaner
Self-employeed
08.2023 - 05.2024
Painter Supervisor
Barefoot Painters
07.2020 - 08.2023
CNA
Ladysmith Care Community
06.2019 - 06.2020
Cashier
McDonalds
07.2017 - 07.2019
High School Diploma -
Ladysmith High School
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