Well Coast Medical
Bakersfield,CA
9
years of professional experience
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Work History
Lead Intake Coordinator
1 Year 8 Months- Coordinated patient intake workflows, ensuring accurate demographic and insurance information in EHR.
- Verified coverage details and authorization requirements before scheduling appointments.
- Reviewed referral documents for completeness, reducing delays in patient processing.
- Updated medical records and encounter notes with consistent attention to accuracy.
- Collaborated with clinical and billing teams to support smooth admission and registration flow.
- Demonstrated exceptional problem-solving skills, resolving complex client issues and maintaining a high level of satisfaction.
Patient Service Representative
7 Months- Scheduled patient appointments and coordinated visit changes to support clinic flow.
- Verified insurance eligibility and updated demographic information in electronic health records.
- Answered patient calls, resolved routine inquiries, and directed complex concerns to appropriate staff.
- Registered patients accurately, collected required forms, and maintained confidential records.
- Coordinated referrals, authorizations, and follow-up appointments to support continuity of care.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Care Management Support Assistant
1 Year- Coordinated Medicare enrollment, eligibility, and benefits verification for accurate member support.
- Processed prior authorizations, appeals, and claims inquiries with strict attention to compliance requirements.
- Tracked open cases, followed escalation procedures, and ensured timely resolution of outstanding issues.
- Managed complex cases involving multiple providers, ensuring seamless delivery of Medicare-covered services.
- Served as a liaison between patients, providers, and insurance companies to resolve claims issues promptly.
- Reduced claim denials by accurately verifying eligibility and properly submitting required documentation.
Patient Intake Coordinator
2 Years 1 Month- Coordinated patient intake workflows, ensuring accurate registration, eligibility verification, and scheduling for behavioral health services.
- Reviewed referrals and clinical documentation to route patients to appropriate psychiatric providers and levels of care.
- Verified insurance benefits and authorization requirements, reducing delays in treatment access and intake completion.
- Trained new intake staff on EHR documentation, confidentiality standards, and front-desk procedures.
- Managed high-volume phone inquiries, triaging patient needs and escalating urgent concerns to clinical teams.
- Collaborated with providers and care teams to coordinate appointment scheduling, follow-up, and continuity of care.
Dental Front Office Receptionist
10 Months- Managed patient scheduling, optimizing appointment flow and minimizing chairside gaps.
- Coordinated patient check-in, check-out, and demographic updates in practice software.
- Maintained patient records, ensuring confidentiality and compliance with office procedures.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
Dental Assistant
2 Years- Assessed patient readiness and prepared treatment rooms for restorative, surgical, and preventive procedures.
- Assisted chairside with suction, retraction, and instrument transfer during complex dental treatments.
- Educated patients on oral hygiene, post-op care, and appointment preparation.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Afterschool Advisor/ Teacher
2 Years- Advised students on academic planning, course selection, and graduation requirements.
- Coordinated communication between families, teachers, and support staff to address student needs.
- Supported outreach efforts that strengthened family engagement and student participation.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
Education
Bachelor of Science - Business Administration
- Dental Hygiene
Skills
Client confidentiality
Task delegation
Patient scheduling
Insurance verification
Multi-line phone systems
Charting and clinical documentation
Teamwork and collaboration
Attention to detail
Multitasking and organization
Problem-solving abilities
Reliability
Effective communication
Adaptability and flexibility
Customer service management
Phone and email etiquette
Timeline
Lead Intake Coordinator
Well Coast Medical
02.2025 - CurrentRead More
Patient Service Representative
Clinica Sierra Vista
07.2024 - 02.2025Read More
Care Management Support Assistant
Humana
10.2023 - 10.2024Read More
Patient Intake Coordinator
Community Psychiatry
11.2021 - 12.2023Read More
Dental Front Office Receptionist
New Horizon Dental
01.2021 - 11.2021Read More
Dental Assistant
Kern Dental Specialties
01.2019 - 01.2021Read More
Afterschool Advisor/ Teacher
Panama-Buena Vista Union School District
11.2017 - 11.2019Read More
California State University, Bakersfield
Bachelor of Science from Business Administration
Read More
UEI College
from Dental Hygiene
Read More