Imani Hampton
Dolton,USA
Summary
Experienced with client-focused care strategies, ensuring high-quality interactions and satisfaction. Utilizes strong communication skills to facilitate effective coordination between guest and work force. Proven history of resolving guest concerns promptly and efficiently, enhancing overall experience.
Overview
5
5
years of professional experience
Work History
Patient Experience Coordinator
Aspen Dental
Crestwood, IL
10.2025 - Current
- Greet and welcome patients, answer multi line phone system
- Manage office scheduling to ensure efficiency
- Process payments, maintain patient treatment records
- Verify and enter insurance benefits and coverage, review treatment changes with patients
Lead Receptionist
Massage Envy
Oak Lawn, IL
06.2021 - 07.2023
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
- Supported management with accurate data entry, report generation, and membership record-keeping tasks to ensure smooth daily operations.
- Streamlined check-in processes and appointment bookings for clients, resulting in reduced wait times and improved overall experience.
Administrative Assistant
Mercy Circle Senior Home
Chicago, IL
07.2022 - 02.2023
- Maintain new and current resident files within building directory and ensure accuracy of records for faculty departments.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through coordinating meetings, and preparing crucial documents.
Education
Bachelor of Science - Health Sciences
Grand Canyon University
Phoenix, AZ03.2027
Associate of Arts - Psychology
South Suburban Community College
South Holland, IL06.2023
Skills
- Detail-oriented
- Entrance screening
- Teamwork and collaboration
- Problem-solving skills
- Hospitality services
- Customer service management
Timeline
Patient Experience Coordinator
Aspen Dental
10.2025 - Current
Administrative Assistant
Mercy Circle Senior Home
07.2022 - 02.2023
Lead Receptionist
Massage Envy
06.2021 - 07.2023
Bachelor of Science - Health Sciences
Grand Canyon University
Associate of Arts - Psychology
South Suburban Community College