Imani Hartsfield
Upper Marlboro,MD
Summary
Dedicated social worker with a proven track record at Complete Care Hyattsville, skilled in case management and client advocacy. Successfully developed tailored support plans and facilitated crisis interventions, enhancing client well-being. Known for compassionate communication and effective multidisciplinary collaboration, ensuring comprehensive care and resource allocation for diverse client needs.
Overview
8
8
years of professional experience
Work History
Social Worker
Complete Care Hyattsville
Hyattsville, MD
07.2024 - Current
- Assessed client needs to develop tailored support plans.
- Facilitated individual and group counseling sessions to promote emotional well-being.
- Coordinated with multidisciplinary teams to ensure comprehensive care delivery.
- Documented client progress and interventions in electronic health record systems.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
- Educated clients on available resources and community services for enhanced support.
- Updated client documentation for accurate, compliant and current records.
- Coordinated discharge planning processes to ensure timely patient transitions from hospital to home or care facilities.
- Collaborated with multidisciplinary teams to develop comprehensive discharge plans tailored to individual patient needs.
- Coordinated timely discharges by effectively communicating with physicians, nurses, social workers, and other relevant stakeholders.
- Coordinated travel arrangements and contacted family with travel information.
- Promoted a patient-centered approach to discharge planning, incorporating individual preferences and needs into the development of tailored care plans.
- Coordinated patient discharge planning and follow-up care.
- Facilitated family meetings to discuss patient care plans.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
EKG Monitor Technician
Adventist Health Care
Ft. Washington, MD
12.2023 - 03.2026
- Monitored EKG readings to identify arrhythmias and other abnormalities.
- Documented patient data accurately in electronic health records for timely physician review.
- Collaborated with nursing staff to ensure comprehensive patient care and response protocols.
- Conducted routine equipment checks to maintain optimal functionality of monitoring systems.
- Maintained compliance with safety standards and regulations during monitoring operations.
- Actively participated in continuing education opportunities, staying up-to-date on industry advancements and best practices for EKG monitoring techniques.
Customer Service Representative
FEMA
Hyattsville
08.2022 - 12.2022
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Provided accurate information regarding disaster assistance programs and services to clients.
- Assisted in the management of case files, ensuring documentation met compliance standards.
- Collaborated with team members to improve response times for customer service requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Geriatric Nursing Assistant
Future Care Nursing Home
Landover, MD
06.2021 - 08.2022
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Administered medications as prescribed, maintaining accurate records of dosages and schedules.
- Supported rehabilitation exercises, encouraging mobility and enhancing resident independence.
- Trained new staff on best practices for resident care and safety protocols.
- Enhanced quality of life for residents through compassionate communication and emotional support.
- Monitored vital signs, promptly reporting any concerning changes to appropriate medical professionals.
- Improved patient comfort by providing compassionate and attentive care during daily activities.
- Collaborated with interdisciplinary teams to develop individualized care plans tailored to each patient's needs.
- Lifted, moved, transferred and transported patients using proper body mechanics to prevent accidents.
- Observed patients for changes in condition or behavior and reported developments to licensed nursing personnel.
- Educated family members on caregiving best practices, ensuring continuity of care upon discharge from the facility.
- Changed incontinent patients and established verbal cueing for toileting, turning and repositioning to maintain skin integrity.
- Promoted increased independence among patients by encouraging self-care tasks when appropriate.
- Reduced instances of bedsores by regularly repositioning immobile patients according to established guidelines.
- Promoted socialization among residents through planning group events such as exercise classes or recreational activities.
Geriatric Nursing Assistant
Largo Nursing and Rehab
Largo, MD
04.2018 - 06.2021
- Developed individualized care plans in collaboration with healthcare teams to address resident needs.
- Implemented infection control measures, contributing to a safe environment for residents and staff.
- Deescalated conflicts among residents by addressing their concerns with tact and diplomacy.
- Documented bath record, bowel and bladder training, meal completion and flow sheets to support patient care plan.
- Documented daily observations accurately within medical records systems for comprehensive tracking of patient progress over time.
- Provided emotional support for both patients and their families during difficult times, offering empathy and understanding.
- Referenced patient care plan to feed, bathe, dress, take vital signs and promote other individualized care while maintaining patient comfort and dignity.
- Delivered high-quality personal hygiene care, including bathing, grooming, and oral care, for improved patient wellbeing.
- Assisted patients with mobility issues, utilizing proper lifting techniques to prevent injuries to them or myself.
- Attended continuing education workshops on geriatric nursing best practices, staying up-to-date on latest research findings in the field.
Education
Master Social Work
University of Maryland Baltimore
Baltimore, MD04.2026
Bachelor of Science - Social Science
University of Maryland Global Campus
Adelphi, MD05.2023
Skills
- Compassionate
- Case management
- Client advocacy
- Conflict resolution
- Social services
- Multidisciplinary team collaboration
- Cooperative
- Client confidentiality
- Empathy building
Timeline
Social Worker
Complete Care Hyattsville
07.2024 - Current
EKG Monitor Technician
Adventist Health Care
12.2023 - 03.2026
Customer Service Representative
FEMA
08.2022 - 12.2022
Geriatric Nursing Assistant
Future Care Nursing Home
06.2021 - 08.2022
Geriatric Nursing Assistant
Largo Nursing and Rehab
04.2018 - 06.2021
Master Social Work
University of Maryland Baltimore
Bachelor of Science - Social Science
University of Maryland Global Campus