Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Imani Ingram

Ellenwood,GA

Summary

Responsive Certified Medical Assistant who thrives in delivering compassionate efficient care in a fast-paced environment. Outstanding ability to connect with patients work collaboratively with care teams at all levels and stay abreast of all current standards and best practices.

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Laureate Medical Group
11.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Improved communication flow by establishing daily briefing for front desk and administrative staff.
  • Greeted visitors warmly, creating positive first impression of organization.

Medical Assistant

Divine Dermatology & Aesthetics
06.2020 - 10.2023
  • Answering telephones
  • Welcoming patients
  • Updating and filing patient medical records
  • Scheduling appointments
  • Prepare patients for examination, take vitals, and record patients' health history
  • Prepare equipment and examination rooms, and clean instruments
  • Assist physician with medical treatments, procedures, and exams
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.

Package Handler

UPS
09.2019 - 12.2019
  • Load and unload packages from delivery vehicles
  • Lift and move heavy weights between destinations
  • Carry out work in accordance with company policies and guidelines
  • Sort cargo according to instructions provided as required
  • Work quickly and efficiently while adhering to safety standards
  • Process workload with minimal supervision
  • Ensure packages are not damaged throughout the process
  • Communicate effectively with relevant personnel to carry out tasks
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.

Call Center Agent

Convergent, Inc.
03.2019 - 08.2019
  • Answer incoming calls and respond to customer's emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

Education

Medical Assistant -

UEI
01.2020

Associates - Nursing

Georgia Perimeter College
01.2016

Bachelor’s - Nursing

Clayton State University
12-2015

High School Diploma -

Stockbridge High School
01.2013

Skills

  • Problem-solving skills

  • Verbal and written communication

  • Hospitality services

  • Telephone Etiquette

  • Multitasking Abilities

  • Dependability

  • Detail Oriented

  • Professionalism

  • Time management abilities

  • Listening skills

  • Customer service

  • Computer skills

Accomplishments

  • Recognized for outstanding dedication to patient care.
  • Health Occupations Students of America.
  • Certified Medical Assistant
  • American Heart Association CPR and First Aid

Certification

  • First aid CPR
  • Medical Assistant

References

Available upon request

Timeline

Front Desk Receptionist

Laureate Medical Group
11.2023 - Current

Medical Assistant

Divine Dermatology & Aesthetics
06.2020 - 10.2023

Package Handler

UPS
09.2019 - 12.2019

Call Center Agent

Convergent, Inc.
03.2019 - 08.2019

Associates - Nursing

Georgia Perimeter College

Medical Assistant -

UEI

Bachelor’s - Nursing

Clayton State University

High School Diploma -

Stockbridge High School

Similar Profiles

CREATE PROFILE
Imani Ingram