Imani Jenkins
Patient Access Representative
Garfield Heights
Summary
Patient-focused healthcare support professional with experience in patient registration, scheduling, insurance verification support, and confidential medical documentation. Skilled in front-line patient interaction, demographic and financial data accuracy, and coordination with clinical teams. Strong customer service background with healthcare exposure and working knowledge of electronic records, payments, and privacy standards (HIPAA).
Overview
4
4
years of professional experience
Work History
Payroll Specialist
Auris
09.2025 - Current
- Maintained strict confidentiality of all payroll information and records.
- Managed payroll data entry and processing for 350+ companies to comply with predetermined company guidelines.
- Assisted employers with inquiries regarding their employee's paychecks, deductions, and other related issues, providing clear and concise communication.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
Office Manager
Steadfast International LLC
02.2025 - 09.2025
- Served as the primary point of contact for clients, answering phones, scheduling appointments, and resolving service questions.
- Registered patients by entering, updating, and validating demographic and financial information with a high degree of accuracy.
- Collected and processed payments, invoices, and outstanding balances while maintaining secure financial records.
- Managed intake forms, consent paperwork, and insurance-related documentation in compliance with confidentiality standards.
- Coordinated scheduling logistics and communicated appointment details with clinical staff to maintain efficient patient flow.
- Maintained organized electronic records, ensuring timely documentation and accessibility for care teams.
Preschool Teacher
Learning Pathways Preschool and Kindergarten
04.2024 - 01.2025
- Functioned as a front-facing service provider for families, addressing questions, documentation needs, and daily scheduling.
- Maintained accurate records and complied with confidentiality and privacy requirements.
- Balanced multiple responsibilities in a fast-paced environment with frequent interruptions.
- Communicated effectively with families, staff, and administrators from diverse backgrounds.
Veterinary Assistant
Dr. Croom Mobile Vet
01.2022 - 2023
- Assisted with animal restraint, positioning, and handling during examinations and treatments using approved safety techniques.
- Prepared treatment areas, equipment, and supplies and supported veterinarians during mobile clinical procedures.
- Observed patient condition and behavior during visits and communicated relevant information to the veterinarian.
- Assisted with completion and organization of medical records, consent forms, and visit documentation.
- Communicated with clients regarding appointment details, services provided, and follow-up instructions.
- Maintained confidentiality and professionalism when handling medical records, client information, and payment-related documentation.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
Education
Associate of Science - Biology
Cuyahoga Community College
Parma, OH05-2028
Diploma - undefined
Portage Central High School
Portage, MI05-2016
Skills
Strong empathy
Patient education
Customer follow-up
Friendly and outgoing
Data entry
Team collaboration
Healthcare systems navigation
Timeline
Payroll Specialist
Auris
09.2025 - Current
Office Manager
Steadfast International LLC
02.2025 - 09.2025
Preschool Teacher
Learning Pathways Preschool and Kindergarten
04.2024 - 01.2025
Veterinary Assistant
Dr. Croom Mobile Vet
01.2022 - 2023
Diploma - undefined
Portage Central High School
Associate of Science - Biology
Cuyahoga Community College