Summary
Overview
Work History
Education
Certification
Timeline
CustomerServiceRepresentative

Imani Mcneal

Bartonville,IL

Summary

Dedicated worker passionate about helping others live fulfilling lives by providing personal assistance and care in managing various health-related conditions. Knowledgeable about managing medications, appointments and social events. Well-organized and compassionate with good relationship-building abilities. Dedicated and considerate professional available for any shift, including nights and weekends

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Hgs
PEORIA, IL
02.2019 - Current
  • Documented conversations with customers in to track requests, problems and solutions offered.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Maintained customer loyalty by providing fast, friendly and knowledgeable service for routine questions and APP complaints.

Direct Support Professional

EP!C
Peoria, IL
09.2018 - 02.2019
  • Documented current patient information , including vital signs, behaviors and eating habits.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Transported client to doctor’s appointments and to complete other related errands.
  • Charted resident responses, progress to approaches used and reported abnormal signs and symptoms to medical care professionals on staff.
  • Used mobility devices and voyager equipment to carefully and safely lift patients from chairs to beds.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and coverage. 

Direct Support Professional

ResCare
PEORIA, IL
05.2018 - 11.2018
  • Collected information about special dietary requirements, assessed meals, documented intake and assisted with feeding to promote proper patient nutrition.
  • Implemented and enforced policies and procedures.
  • Prepared rooms for patients by cleaning all areas and changing linens.
  • Assisted patients with bathing, grooming and feeding.
  • Assisted patients with shaving, bathing and teeth brushing to promote good oral health and personal hygiene.

Education

High School Diploma -

Peoria High School
Peoria, IL
2018

Certification

Direct Support  Professional  05/2018 - Current


Adult First Aid/CPR 07/2018- Current


CPI Blue Card 11/2018- Current







Timeline

Customer Service Representative

Hgs
02.2019 - Current

Direct Support Professional

EP!C
09.2018 - 02.2019

Direct Support Professional

ResCare
05.2018 - 11.2018

High School Diploma -

Peoria High School

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Imani Mcneal