Imani Scull-Smith
Charlotte,NC
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal Security Services
10.2024 - Current
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
Inbound Sales Representative
Concentrix
03.2022 - Current
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Analyzed and collected customer information to prepare product or service reports
- Read from scripts to promote uniformity and consistency in communications
- Determined charges for services requested and arranged for billing
- Made appropriate account corrections to resolve customer problems
- Responded quickly to meet customer needs and resolve problems
Security Officer
Allied Universal Security Services
05.2023 - 10.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Amazon Courier
Amazon
02.2022 - 03.2022
- Reviewed and verified invoices and purchase requests to maintain accuracy
- Partnered with operations team to confirm product details prior to loading vehicle
- Managed delivery pickups in-store using handheld device
- Maintained set routes and schedules to meet customer expectations
- Prepared and made deliveries to customer accounts on assigned routes using company vehicles
- Obeyed traffic laws and followed established traffic and transportation procedures
Security Guard Officer
Allied Universal Security
08.2021 - 02.2022
- Participated in testing of facility's fire and emergency response preparedness plans
- Wrote comprehensive incident reports and conducted thorough investigations
- Confronted and restrained hostile and abusive persons in manner necessary to reduce risk of personal injury to staff and visitors
- Patrolled premises regularly to maintain order and establish security presence
- Responded to alarms by investigating and assessing situation
- Secured exits and entrances at end of operations, controlling access to building
- Provided personal escorts to personnel and visitors upon request
- Monitored and authorized entrance of vehicles or people to keep property secure
Outbound Call Center Agent
Quantum 3 Media
01.2021 - 07.2021
- Explained products and services and prices and answered questions from customers
- Adjusted sales scripts to better target needs and interests of specific individuals
Inbound Sales Representative
Iqor
02.2020 - 11.2020
- Taking calls Regarding Natural Gas services
- Determined charges for services requested and arranged for billing
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Recommended improvements in products, services or billing methods to prevent future problems
- Made appropriate account corrections to resolve customer problems
Education
High School Diploma -
Independence High School
Charlotte, NC06.2018
Skills
- Call Center
- Inbound/outbound
- Customer Service
Timeline
Security Officer
Allied Universal Security Services
10.2024 - Current
Security Officer
Allied Universal Security Services
05.2023 - 10.2024
Inbound Sales Representative
Concentrix
03.2022 - Current
Amazon Courier
Amazon
02.2022 - 03.2022
Security Guard Officer
Allied Universal Security
08.2021 - 02.2022
Outbound Call Center Agent
Quantum 3 Media
01.2021 - 07.2021
Inbound Sales Representative
Iqor
02.2020 - 11.2020
High School Diploma -
Independence High School
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