Imani Tripplett
Atlanta,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Success Representative
Veeam Software
Alpharetta, GA
05.2020 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Tax Preparer
Fusion CPA- Booking And Tax Services
Atlanta, GA
11.2019 - 08.2020
- Completed and filed returns with tax departments at local, state and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
- Delivered comprehensive tax documentation required for accurate individual and corporate returns.
Operations Representative
Bank Of America
College Park, GA
08.2017 - 10.2019
- Monitored legal requirements and informed employees of policy changes.
- Scheduled and communicated freight pick-up and delivery information.
- Handled customer needs and issues by working with representatives and customers directly.
- Enforced safety, security, quality and performance procedures, rules and requirements.
- Reviewed and resolved discrepancies with invoices, working closely with accounting team.
- Promoted company during local meetings by interfacing with potential customers.
- Input transfer data into AS400 and manually updated accounting and certificate records.
Claims Adjuster
Liberty Mutual
Atlanta, GA
03.2015 - 04.2017
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
- Answered questions posed by insured and attorneys.
- Reported to management on customer problems, field conditions, safety issues and policy problems.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
Education
Associate of Science - Nursing Assistance
Georgia State University
Atlanta, GA05.2017
Skills
- Billing Procedures
- Customer Retention Strategies
- Customer Data Confidentiality
- Customer Account Management
- Professional Networking
- Industrial Technology
- Customer Feedback
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Verbal and Written Communication
- Inbound and Outbound Calling
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
Customer Success Representative
Veeam Software
05.2020 - 07.2022
Tax Preparer
Fusion CPA- Booking And Tax Services
11.2019 - 08.2020
Operations Representative
Bank Of America
08.2017 - 10.2019
Claims Adjuster
Liberty Mutual
03.2015 - 04.2017
Associate of Science - Nursing Assistance
Georgia State University
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