Imani White
Riverside,CA
Summary
Customer-focused Retail Associate with two years of experience and a solid understanding of retail dynamics and customer service standards. Experienced in providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service, and customer experience initiatives driving strong sales. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable, and experienced in setting up displays, restocking shelves, and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
2
2
years of professional experience
Work History
Sales Associate
Goodwill
Humble, TX
03.2022 - 06.2022
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices, and services.
- Organized stockroom shelves according to size, color, or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Crew Member
Sonic
Humble , TX
03.2020 - 05.2022
- Educated customers on menu items, product ingredients, and nutritional values.
- Performed cashier duties such as taking orders, collecting payments, and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables, and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers, and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Sales Associate
Hot Topic
Humble, TX
10.2021 - 02.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing, and styling.
- Provided accurate information about products, prices, and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color, or style.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Professionally handled customer complaints.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Collaborated with management teams to develop innovative marketing strategies.
- Helped customers find specific products, answered questions and offered product advice.
Education
Bachelor of Arts -
University of California, Riverside
Riverside, CA06-2026
High School Diploma -
Humble High School
Humble, TX05-2022
Skills
- Customer Needs Assessment
- Business Development
- Product Sales
- Client Account Management
- Payment Processing
- Store Opening and Closing
- Reliable and punctual
- Verbal/written communication
- Cash Register Operation
- Cash Handling Accuracy
- Customer Service
Timeline
Sales Associate
Goodwill
03.2022 - 06.2022
Sales Associate
Hot Topic
10.2021 - 02.2022
Crew Member
Sonic
03.2020 - 05.2022
Bachelor of Arts -
University of California, Riverside
High School Diploma -
Humble High School
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