Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Imaoni Thomas

Leesville,Louisiana

Summary

Driven Sales Associate with a proven track record at Walmart, enhancing customer satisfaction and boosting sales through exceptional service and problem-solving skills. Excelled in teamwork and collaboration, significantly improving store performance. Demonstrates an outstanding ability to multitask and maintain composure in high-stress situations, ensuring a positive shopping experience for all customers. Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Demonstrates an outstanding ability to multitask and maintain composure in high-stress situations, ensuring a positive shopping experience for all customers. and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

2
2
years of professional experience

Work History

Sales Associate

Walmart
06.2010 - 08.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

No Degree - Psychology

Northwestern State University of Louisiana
Natchitoches, LA

High School Diploma -

Natchitoches Central High School
Natchitoches, LA
05.2009

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Problem-Solving
  • Excellent people skills
  • Reliable and punctual
  • Goal-Oriented
  • Exceptional customer service
  • Outgoing Personality

Affiliations

  • Experienced Stride K12 learning coach of 4 years with extensive inside knowledge and experience with the program and how well it works..

Languages

English
Native or Bilingual

Timeline

Sales Associate

Walmart
06.2010 - 08.2012

No Degree - Psychology

Northwestern State University of Louisiana

High School Diploma -

Natchitoches Central High School

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Imaoni Thomas