Imelda Roldan
El Paso,TX
Summary
Results driven professional with extensive experience in customer service, sales, operations, and team coordination. Proven ability to build strong customer relationships, manage financial transactions, coordinate events, and maintain efficiency in fast-paced environments. Recognized for exceptional communication skills, problem-solving abilities, and adaptability to new challenges.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Bartender
Cinco Bar and Patio
El Paso, TX
07.2026 - Current
- Engaged patrons to elevate customer satisfaction and foster repeat business.
- Skillfully balanced various responsibilities in a fast-paced setting to meet customer demands.
- Coordinated special events that attracted more customers and boosted revenue.
- Managed cash drawer accurately at each shift's end, ensuring financial accountability.
Bartender
Rocky's Bordertown Cantina & Grill
El Paso, Texas
06.2023 - 12.2024
- Educated new bartenders on beverage preparation and upselling practices.
- Resolved customer complaints professionally to enhance overall customer satisfaction.
- Monitored supply usage and restocked inventory to ensure optimal stock levels for service continuity.
- Balanced daily financial registers and compiled detailed sales reports for management review.
Head Bartender
Jumping World
El Paso, Texas
01.2022 - 08.2023
- Successfully increased monthly sales by introducing seasonal and special event menu items.
- Drove sales growth through enhanced management techniques and comprehensive employee training.
- Oversaw bar area operations, including cocktail design and inventory compliance.
- Ensured high-quality service through close collaboration with team members.
Education
Some College (No Degree) - Computer Science
El Paso Community College
El Paso, TX08-2026
Skills
- Customer Relationship Management
- Product Knowledge & Service Delivery
- Operations & Event Coordination
- Sales & Revenue Growth
- Financial & Cash Management
- Team Leadership & Training
- Conflict Resolution & Problem Solving
- Professional Communication
- Prioritization & Multitasking
- Bilingual: English & Spanish
Certification
- Food Handler Certificate
- TABC Certified
Timeline
Bartender
Cinco Bar and Patio
07.2026 - Current
Bartender
Rocky's Bordertown Cantina & Grill
06.2023 - 12.2024
Head Bartender
Jumping World
01.2022 - 08.2023
Some College (No Degree) - Computer Science
El Paso Community College