Imelda Vargas
Union Gap,WA
Summary
Results-driven professional with experience in coordinating care for clients with substance use disorders. Skilled in documentation, team collaboration, and optimizing patient workflows to improve service delivery and client satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated Service Care Coordinator with a strong focus on customer service, effective communication, and patient support. Proven ability to streamline care plans and enhance patient interactions.
Overview
8
8
years of professional experience
Work History
Service Care Coordinator
BHS - Chemical Dependency / YVFWC
Yakima, WA
08.2023 - Current
- Coordinated care plans for clients with substance use disorders, ensuring timely access to necessary services.
- Collaborated with multidisciplinary teams to facilitate communication and enhance client support strategies.
- Monitored client progress and adjusted treatment plans based on individual needs and feedback.
- Educated clients and families on available resources to empower informed decision-making regarding treatment options.
- Developed and maintained accurate documentation of client interactions and treatment progress within electronic health records system.
Mental Health Receptionist, Programs WA
Behavioral Health Service /YVFWC,
Yakima, WA
10.2021 - 08.2023
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Handled multi-line phone system, directing calls to appropriate staff members efficiently.
- Maintained accurate patient records and confidential information in compliance with HIPAA regulations.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Streamlined appointment reminders, improving patient attendance rates and reducing no-show instances.
- Trained new reception staff on software systems and customer service protocols for consistency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Patient Service Representative
Memorial Heart and Vascular
Yakima, WA
09.2020 - 09.2021
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Facilitated effective communication between patients and healthcare providers, enhancing service delivery.
- Resolved patient inquiries and concerns, ensuring a high level of satisfaction and care continuity.
- Maintained accurate patient records in electronic health record (EHR) systems for compliance and efficiency.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Balanced deposits and credit card payments each day.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
Scheduling Coordinator
11th Avenue Family Medical Clinic, YVFWC
Yakima, WA
04.2018 - 08.2020
- Coordinated patient scheduling to optimize appointment flow and enhance clinic efficiency.
- Implemented electronic health record systems to streamline patient information management.
- Developed and maintained strong relationships with healthcare providers for effective communication.
- Facilitated training sessions for new staff on scheduling protocols and software usage.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Improved patient satisfaction with timely and accurate appointment setting.
Education
GED -
YVCC
Toppenish, WASkills
- Customer service
- Active listening
- Data entry
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
Languages
Spanish
Native or Bilingual
Timeline
Service Care Coordinator
BHS - Chemical Dependency / YVFWC
08.2023 - Current
Mental Health Receptionist, Programs WA
Behavioral Health Service /YVFWC,
10.2021 - 08.2023
Patient Service Representative
Memorial Heart and Vascular
09.2020 - 09.2021
Scheduling Coordinator
11th Avenue Family Medical Clinic, YVFWC
04.2018 - 08.2020
GED -
YVCC