Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Imrane Termkolli

New York,NY

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Antigona Collections Inc
09.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Nurses Aide

NYC Health + Hospitals
06.2014 - 12.2019
  • Communicated accurate information about available services and facilities to promote enrollment.
  • Facilitated interaction in programs by engaging with participants individually to provide encouragement and guidance.
  • Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.

Education

High School Diploma -

Curtis High School
Staten Island, NY
06.2007

Skills

  • Order Fulfillment
  • Microsoft Word
  • Report Transcription
  • Customer Relations
  • Sales Expertise
  • Active Listening
  • Customer Loyalty
  • Customer Care

Languages

Albanian
Native or Bilingual

Timeline

Customer Service Representative

Antigona Collections Inc
09.2020 - Current

Nurses Aide

NYC Health + Hospitals
06.2014 - 12.2019

High School Diploma -

Curtis High School

Similar Profiles

CREATE PROFILE
Imrane Termkolli