Ina Crouch
Newport News,VA
Summary
Versatile and results-driven professional with a proven ability to manage complex operations, drive successful projects, and enhance team performance. Skilled in process optimization, staff mentorship, and cross-functional collaboration. Committed to maintaining operational excellence, building strong professional relationships, and ensuring strict compliance with all regulations.
Overview
13
13
years of professional experience
Work History
Medical Records and Health Information Technician
Riverside Peninsula Gastroenterology Specialists
07.2023 - Current
- Administered the release of information process, ensuring strict adherence to HIPAA regulations and legal requirements to safeguard sensitive patient data.
- Played a key role in an award-winning IT project (Riverside Shared Solution 2025) that successfully transitioned the department to a digital fax solution.
- Provided cross-departmental support, assisting with system processing and minor IT troubleshooting to improve overall operational efficiency.
- Pursuing ongoing professional development through the Riverside provider training course, Six Sigma Yellow Belt certification, and other leadership-focused programs to enhance strategic skills.
Lab Support Technician Imaging/ED
Riverside Diagnostic Center
07.2022 - 07.2023
- Maintained a safe and comfortable environment for patients throughout MRI procedures, proactively addressing needs and identifying potential emergencies.
- Supported effective diagnostics by assisting in the operation of advanced magnetic resonance equipment to capture high-resolution images of various body segments.
- Implemented comprehensive safety protocols, including radiation protective measures, to guarantee a secure clinical setting for patients and staff.
Nurse Care Partner
Sentara Virginia Beach Hospital
01.2017 - 07.2023
- Collaborated with a multidisciplinary team on a neuro stroke unit to provide comprehensive patient care and monitor for subtle neurological changes.
- Mentored new hires and nursing students, guiding them on patient safety protocols and best practices for care in a specialized setting.
- Assisted with patient mobility and daily activities by safely utilizing a range of hospital equipment to enhance recovery and prevent injury.
Rec Staff Member
City of Virginia Beach Parks and Recreation
09.2016 - 05.2019
- Managed front desk operations and provided exceptional customer service, responding to patron inquiries and accurately processing registrations using ACTIVENET software and a point-of-sale (POS) system.
- Ensured the safety and welfare of patrons and staff by actively monitoring the facility and accurately documenting incident and accident reports.
- Enhanced community engagement by customizing activity plans to meet customer needs and fostering an inclusive environment for new arrivals and returning participants.
Personal Care Assistant
Public Partnership, LLC
07.2015 - 01.2017
- Provided comprehensive in-home care for a stroke patient, assisting with daily activities, medication oversight, and safe transportation to appointments and outings.
- Managed all aspects of client wellness, including preparing nutritious meals and snacks, ensuring proper hydration, and facilitating daily exercises and therapy routines.
- Maintained a safe and clean living environment, proactively identifying and removing potential safety hazards to prevent falls and ensure a secure space for the patient.
- Enhanced the client’s quality of life and mental well-being through compassionate companionship, establishing positive daily routines, and engaging in social activities for at least 30% of time together.
Office Manager/Chiropractic Assistant
Essential Care
03.2012 - 05.2014
- Collaborated directly with the chiropractor to manage all clinic administrative operations, including patient scheduling, billing, and records management, to ensure a seamless and efficient workflow.
- Drove business growth and profitability by formulating and executing strategic initiatives that attracted and retained patients.
- Cultivated and managed all key relationships with patients and vendors to ensure effective communication and smooth clinic operations.
- Attended professional training seminars focused on personal development and business growth to enhance performance and strategic contributions to the practice.
Education
No Degree - Organizational Leadership
Riverside Emerging Leaders Academy
Newport News, VA09-2025
Certification - Nursing Aide
Sentara College of Health Science
Chesapeake, VA12.2016
Diploma - Massage Therapy
Everest Institute
Chesapeake, VASkills
- Software & Systems: Proficient in EHR systems (EPIC, WaveNet) and key administrative software, including Billing Precision, Microsoft Office, and digital fax solutions
- Leadership & Mentorship: Apply project management principles and leadership skills to mentor staff and enhance team performance
- Operational Management: Manage administrative and operational support, optimizing workflow and task prioritization to improve efficiency
- Compliance & Communication: Maintain high standards of quality control and HIPAA compliance, supported by strong interpersonal communication and customer service skillswith strict adherence to HIPAA regulations and patient confidentiality
- Strong interpersonal communication, customer service, and adaptability skills
Affiliations
- Volunteer Officer Secretary & club service member, SEVA Peninsula Asian-American Lion Club, Newport News, VA
- Volunteer Administrator / Photojournalist, Philippine American Literacy, Arts & Sports Foundation (PALSAF), Virginia Beach VA
- Former Board Member, Asian Business Association of Hampton Roads, Hampton Roads
- Educational Host, Essential Care, A Maximized Living Health Clinic, Chesapeake VA
- Volunteer, American Red Cross: Save the Philippines, Virginia Beach VA
- Volunteer, ADA Step It Out Diabetes Walk, Virginia Beach VA
Timeline
Medical Records and Health Information Technician
Riverside Peninsula Gastroenterology Specialists
07.2023 - Current
Lab Support Technician Imaging/ED
Riverside Diagnostic Center
07.2022 - 07.2023
Nurse Care Partner
Sentara Virginia Beach Hospital
01.2017 - 07.2023
Rec Staff Member
City of Virginia Beach Parks and Recreation
09.2016 - 05.2019
Personal Care Assistant
Public Partnership, LLC
07.2015 - 01.2017
Office Manager/Chiropractic Assistant
Essential Care
03.2012 - 05.2014
No Degree - Organizational Leadership
Riverside Emerging Leaders Academy
Certification - Nursing Aide
Sentara College of Health Science
Diploma - Massage Therapy
Everest Institute
WORK COMMITTEES
- Riverside RMG Team Member Appreciation Advisor Committee & Emerging Leaders Academy Graduate, Newport News, VA
- Sentara D&I Committee & Sub-Committees, Falls & Safety Committee, Co-Chair to 2-East Unit Partnership Counsel, Company Pride Events Vendor, Norfolk Food Bank Volunteer & Handle with Care Instructor, Virginia Beach/Norfolk VA
- Transportation Security Officer Employee Council, Whisper Program Trained Trainer, Dual Certified Screener, Special Presidential Campaign Security Screener & OSHA Trained Trainer, Norfolk Airport VA
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