Indeia Brooks
Lithonia,GA
Summary
Hardworking and reliable professional with extensive experience in fast-paced customer service roles at Pizza Hut and Zaxby’s. Proven skills in cash handling, order accuracy, upselling, and creating positive customer experiences. Known for providing friendly, efficient service while managing multiple tasks and staying calm under pressure. Able to quickly learn new systems and adapt to changing business needs. Strong communication and problem-solving abilities, with a focus on resolving customer concerns and ensuring satisfaction. Dedicated to teamwork, punctuality, and maintaining a clean, organized work environment. Always ready to take on new challenges and contribute to a positive workplace. Seeking a position where I can apply my customer service skills, work ethic, and commitment to quality in a new and rewarding role.
Overview
3
3
years of professional experience
Work History
Cashier
Pizza Hut
Ellenwood, GA
06.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Cook
Wendys Fast Food
Lithonia, GA
09.2022 - 11.2022
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
Decatur, GA
03.2022 - 06.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Doctor Of Veterinary Medicine - Veterinary Science
Georgia State University
Atlanta, GASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
- Customer service excellence
- Money handling
- Order taking
- Product knowledge
Timeline
Cashier
Pizza Hut
06.2023 - Current
Cook
Wendys Fast Food
09.2022 - 11.2022
Cashier
Zaxby's Chicken Fingers & Buffalo Wings
03.2022 - 06.2022
Doctor Of Veterinary Medicine - Veterinary Science
Georgia State University