India Burns
Dayton,OH
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of post-secondary education
14
14
years of professional experience
Work History
Residential Supervisor
Marie’s house of hope
Dalton, OH
02.2024 - Current
- Collaborated with cross-functional teams to streamline supply chain operations and improve efficiency.
- Implemented standardized procedures for handling hazardous materials, maintaining a safe work environment.
- Supervised daily operations in a supportive residential environment for individuals in need.
- Managed staff training sessions to ensure compliance with care standards and procedures.
- Facilitated communication between residents, families, and support services for effective care.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Participated in on-call rotation, responding to emergencies and incidents in a timely and effective manner.
Remote Customer Service
Vinebrookhomes
10.2018 - 02.2024
- Handled customer phone inquiries, providing information and resolving issues to improve customer satisfaction in remote service.
- Provided outstanding customer service by addressing client inquiries promptly, ensuring their needs were met throughout the project lifecycle.
- Addressed inquiries from potential or current participants about programs offered, ensuring clarity and support throughout their engagement.
- Processed customer payments efficiently at point of sale.
- Assessed customer needs through active listening to recommend tailored solutions that effectively met their requirements.
General Manager
Taco Bell
01.2013 - 08.2018
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Developed and implemented training programs to improve team skills and elevate service quality.
- Managed inventory levels and optimized supply chain processes for greater efficiency and cost-effectiveness.
- Analyzed sales data to identify trends and refine promotional strategies for increased customer engagement.
Education
Bachelor of Science - Health Care Administration
Central State University
Wilberforce, OH 08.2025 - 08.2026
High School Diploma -
Thurgood Marshall
Dayton , OH 08.2005 - 08.2026
Skills
- Crisis management
- Crisis intervention
- Staff training
- Materials planning
- Supply chain coordination
- Production scheduling
- Inventory management
- Accurate record keeping
- Multitasking
Timeline
Bachelor of Science - Health Care Administration
Central State University
08.2025 - 08.2026
Residential Supervisor
Marie’s house of hope
02.2024 - Current
Remote Customer Service
Vinebrookhomes
10.2018 - 02.2024
General Manager
Taco Bell
01.2013 - 08.2018
High School Diploma -
Thurgood Marshall
08.2005 - 08.2026