India Cephas
South Windsor
Summary
Dynamic Patient Care Coordinator with a proven track record at MyEyedr, excelling in HIPAA compliance and patient relations. Recognized for enhancing patient satisfaction through effective appointment scheduling and exceptional customer service. Strong critical thinking and organizational skills contributed to streamlined communication and improved patient experiences.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
MyEyedr
05.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Sales Representative
European Wax Center
01.2021 - 05.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Summer Nanny
Mary Babysitter Center
06.2019 - 07.2022
- Resolved conflicts between children using effective communication techniques that fostered empathy and respect among peers.
- Developed strong rapport with parents, communicating daily updates on their children''s progress and needs.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Assisted with light housekeeping duties as well as running errands.
Teen Barista
Starbucks, Barista
01.2017 - 09.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Associate of Arts - Bussiness
SUNY Buffalo State
Buffalo, NY01-2024
High School Diploma -
Danbury High School
Danbury, CT06-2020
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service
- Patient relations
- Attention to detail
- Insurance verification
- Patient care
- Patient care coordination
- Patient confidentiality
- Verbal and written communication
- Scheduling
Accomplishments
- Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Patient Care Coordinator
MyEyedr
05.2023 - Current
Sales Representative
European Wax Center
01.2021 - 05.2023
Summer Nanny
Mary Babysitter Center
06.2019 - 07.2022
Teen Barista
Starbucks, Barista
01.2017 - 09.2019
Associate of Arts - Bussiness
SUNY Buffalo State
High School Diploma -
Danbury High School
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