India Marshall
Columbia,MO
Summary
Dynamic and results-oriented professional with a proven track record in customer service and relationship building, honed across roles at Midwest Petroleum Corp and other leading companies. Excelled in enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in time management and teamwork, consistently achieving goals and driving sales growth.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop .Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in the dental field .
Overview
9
9
years of professional experience
Work History
Sales Associate
Midwest Petroleum Corp
02.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Package Delivery Driver
FedEx
11.2023 - 01.2024
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Lifted, lowered, and carried packages typically weighing 20-50+ pounds throughout regular course of delivery.
Unarmed Security Guard
Allied Universal Security Services
09.2023 - 11.2023
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Responded quickly to incidents and assessed active situations for security concerns.
Sales Associate
Foot Locker
03.2020 - 08.2021
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Prepared merchandise for sales floor by pricing or tagging.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Associate
Beauty Supply Store
06.2016 - 03.2020
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- lifting boxes over 20 pounds and stocking shelves
Education
High School Diploma -
RockBridge High School
4303 S Providence Rd 05-2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Multi-tasking strength
- Exceptional customer service
- Relationship building
- Outgoing personality
- Goal oriented
- Client service
- Adapt to diverse groups
Received 2 green cards at my current job
When working at a gas station the most important part is identifying each customer asking for tobacco or alcohol products in the store every month they send secret shoppers randomly to make sure that you are asking customer for identification
Timeline
Sales Associate
Midwest Petroleum Corp
02.2024 - Current
Package Delivery Driver
FedEx
11.2023 - 01.2024
Unarmed Security Guard
Allied Universal Security Services
09.2023 - 11.2023
Sales Associate
Foot Locker
03.2020 - 08.2021
Sales Associate
Beauty Supply Store
06.2016 - 03.2020
High School Diploma -
RockBridge High School
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