India Matthews
AT&T
Marion,IL
1
Certification
11
years of professional experience
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive a positive work environment.
Work History
Assistant Manager
3 Years 11 Months- Demonstrated attention to detail and effective communication in fast-paced environment, fostering an 'I can help you' culture.
- Executed promotional displays in-store to enhance visibility.
- Cultivated positive client relationships, leading to increased customer loyalty and repeat business.
- Managed phone customer service as well as overseeing store social media page.
- Coached team members, handled escalations, and scheduled shifts.
Assistant Manager
2 Years 8 Months- Supported Store Manager in leading a team to meet performance goals and deliver excellent customer experiences.
- Assisted Store Manager in leading team to achieve performance goals and enhance customer experiences.
- Assisted in daily store operations, including sales, customer service, scheduling, and inventory management.
- Trained and supervised team members on company procedures and customer service standards, promoting compliance with safety protocols.
- Monitored and maintained tire inventory, ordering supplies to ensure stock levels were sufficient.
- Resolved customer conflicts, ensuring satisfaction and adherence to company policies.
- Monitored and maintained tire inventory, ordering supplies as needed and minimizing stock discrepancies.
- Ensured compliance with local, state, and federal regulations, including safety and employment laws.
Shift Manager
4 Years 7 Months- In 2017 I was promoted to Shift Manager.
- Promoted to crew trainer after one year, enhancing team skills and service quality.
- Promoted to Shift Manager in 2017, overseeing daily operations and team performance.
- Performed a series of tasks from daily/monthly inventory counts, educating and practicing appropriate food safety, training, motivating/mentoring.
- Resigned from position to pursue a higher-paying opportunity at Burger King.
Education
General - High school or equivalent
Marketing - Some college
Skills
Store management
Operations management
Customer relationship management
Recruiting and interviewing
Retail management
Coaching and mentoring
Team leadership
Team building
Employee engagement
Conflict resolution
Promotional strategy development
Team leadership
Certification
- Driver's License
- ServSafe May 2015 to May 2022
Timeline
Assistant Manager
AT&T
09.2022 - CurrentRead More
Assistant Manager
RNR Tire Express
12.2019 - 08.2022Read More
Shift Manager
Taco Bell
04.2015 - 11.2019Read More
Southcentral Kentucky Community and Technical College
Marketing from Some college
Read More
Warren Central High School
General from High school or equivalent
Read More