India Mckinney
Fall River,MA
Summary
Adept at enhancing customer satisfaction and streamlining operations, I excelled as a Front End Supervisor at Stop and Shop Supermarket. My expertise in workflow management and problem-solving significantly improved cashier performance metrics. I'm skilled in both customer service management and cash handling, ensuring a seamless shopping experience.
Overview
5
5
years of professional experience
Work History
Front End Supervisor
Stop and Shop Supermarket
01.2019 - 03.2024
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Education
High School Diploma - Machine Tool
Diman Regional Vocational High School
Fall River, MA06.2019
Skills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Opening and closing procedures
- Time management
- Cash counting
- Cash handling
- Performance improvement
- File management
- Fraud prevention
- Price verification
- Credit returns processing
- Customer service management
Timeline
Front End Supervisor
Stop and Shop Supermarket
01.2019 - 03.2024
High School Diploma - Machine Tool
Diman Regional Vocational High School
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