INDIA ORLANDO
Fort Collins
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Good Day Pharmacy
09.2024 - Current
- Assisted in medication preparation and dispensing for patient safety.
- Acquired knowledge of pharmaceutical terminology and medication classifications.
- Supported inventory management by tracking stock levels and expiration dates.
- Engaged with patients to provide information on prescription medications.
Certified Pharmacy Technician
Centre Pharmacy Columbine Health
12.2023 - 09.2024
- Maintained clean and organized work environment to ensure compliance with regulations.
- Processed insurance claims efficiently, assisting patients in understanding coverage options.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Prepared, distribution and storage of pharmaceuticals medications.
Certified Pharmacy Technician
King Soopers Pharmacy
08.2021 - 12.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
Customer Service Representative
IKEA
03.2020 - 08.2021
- Resolved customer inquiries through effective communication and product knowledge
- Trained and mentored new staff on customer service protocols and IKEA systems
- Implemented process improvements to enhance customer satisfaction and operational efficiency
- Assisted in managing customer returns and exchanges, ensuring compliance with company policies
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Server
Cajun Hero's Seafood Boil and Po'boys
07.2018 - 03.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to streamline communication and enhance service speed.
- Assisted management in inventory tracking and supply ordering for seamless operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Personal Framer
Michaels Craft Store
08.2015 - 05.2018
- Operated framing tools and equipment to assemble structures efficiently.
- Interpreted blueprints and specifications to ensure accurate measurements and cuts.
- Collaborated with team members to streamline workflow and enhance productivity.
- Trained junior staff on safety protocols and framing techniques for quality assurance.
- Maintained a clean work environment by organizing materials and removing debris at the end of each day.
- Demonstrated versatility in framing skills by adapting to various project requirements, including residential homes, commercial buildings, and custom projects.
Education
High School Diploma -
Sandia High School
Albuquerque05-2022
Skills
- Medication preparation
- Patient safety
- Pharmaceutical terminology
- Inventory management
- Regulatory compliance
- Team training and mentoring
- Stock level tracking
- Insurance billing
- HIPAA regulations
- Drug storage procedures
- Patient confidentiality
- Pharmacy law compliance
- Team collaboration
- Conflict resolution
- Client relations and customer service
Certification
- CPhT - Certified Pharmacy Technician
- CPR
- Immunization Administration
Timeline
Certified Pharmacy Technician
Good Day Pharmacy
09.2024 - Current
Certified Pharmacy Technician
Centre Pharmacy Columbine Health
12.2023 - 09.2024
Certified Pharmacy Technician
King Soopers Pharmacy
08.2021 - 12.2023
Customer Service Representative
IKEA
03.2020 - 08.2021
Server
Cajun Hero's Seafood Boil and Po'boys
07.2018 - 03.2020
Personal Framer
Michaels Craft Store
08.2015 - 05.2018
High School Diploma -
Sandia High School