India Peters
Tupelo,MS
Summary
Dynamic sales associate with a proven track record at Avante Floral Design, excelling in customer service and teamwork. Skilled in utilizing CRM tools to enhance follow-up communications, driving sales through personalized recommendations. Committed to maintaining high standards of store presentation and resolving customer inquiries with patience and understanding.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales Associate
Avante Floral Design
02.2025 - 01.2026
- Assisted customers in selecting floral arrangements based on preferences and occasions.
- Managed inventory by organizing stock and ensuring product availability.
- Operated point-of-sale system for processing transactions efficiently.
- Maintained store cleanliness and presentation to enhance customer experience.
- Responded to customer inquiries, providing information about products and services.
- Collaborated with team members to create visually appealing displays.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Sales Associate
CosmoProf
Tupelo, MS
04.2024 - 10.2024
- Adapted quickly to changing sales strategies and promotional events.
- Supported delivery logistics by preparing orders for timely dispatch.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Cosmetologist
Someones Looking
Tupelo, MS
03.2004 - 02.2017
- Provided haircuts, color treatments, and styling services to clients based on individual preferences.
- Maintained cleanliness and organization of workstations, tools, and equipment to ensure a safe environment.
- Assisted in recommending hair care products tailored to client needs, enhancing overall customer satisfaction.
- Adapted quickly to new techniques and trends in cosmetology through continuous education and training sessions.
- Built strong relationships with clients by delivering personalized consultations and follow-up services.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
Education
High School Diploma -
Tupelo High School
Tupelo, MSSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Accomplishments
- Brought in 103 new customers.
Certification
- Licensed Cosmetologist - 17 yrs.
Timeline
Sales Associate
Avante Floral Design
02.2025 - 01.2026
Sales Associate
CosmoProf
04.2024 - 10.2024
Cosmetologist
Someones Looking
03.2004 - 02.2017
High School Diploma -
Tupelo High School