India Roberts
Easton,MD
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. I am a leader and I always have been one, I'd rather lead people into good instead of bad. I am working on my communication skills and they get better each and every day.
Overview
5
5
years of professional experience
Work History
Sales Associate
Five Below
Easton, MD
02.2022 - 04.2023
- Built relationships with customers by providing friendly customer service.
- Built and maintained relationships with peers and upper management to drive team success.
- Provided customer service support for inquiries, complaints, and returns.
- Supported management team to facilitate task completion and meet performance goals.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Answered customer questions and provided store information.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
Babysitter
Family Members
Lumberton, NC
01.2018 - 02.2018
- Responsibly watched children while parents were out.
- Maintaining a positive attitude while being patient and understanding with the children.
- Assisting with meals, snacks, and bedtime routines for the children.
- Providing a safe environment for children to explore their curiosity and creativity.
- Organized various activities, games, crafts and outings to keep children entertained.
Education
High School Diploma -
Easton High School
Easton, MD05-2023
Some College (No Degree) - Psychology
Frostburg State University
Frostburg, MDSkills
- Retail Loss Prevention
- Upselling
- Contract Preparation
- Payment Processing
- Stocking and Receiving
- Verbal/Written Communication
- Teamwork and Collaboration
- Time Management
- Money Handling
- Goal-Oriented
- Strategic Planning
Affiliations
- Writing Poetry
- Interpreting Music
- Painting
- Photography
Languages
Spanish
Limited
English
Professional
Community
- I helped at the Waterfowl event when they had them. I sorted through papers and documents and put them in the right order etc. I helped set portraits up and everything, it was a really good way to get hours in High-school, so I quite enjoyed it. I also volunteered at the Humane Society, and I was a Cat Cuddler, Animals are so fragile, and they needed someone to play with them and bring comfort to them, so I was that person for that. It was an amazing experience.
Timeline
Sales Associate
Five Below
02.2022 - 04.2023
Babysitter
Family Members
01.2018 - 02.2018
High School Diploma -
Easton High School
Some College (No Degree) - Psychology
Frostburg State University
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