INDIA TREVINO

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• Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
• Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
• Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.

• Handled tenant complaints promptly and appropriately, calling in vendors or other support services
• Kept accurate records of all resident correspondence
• Followed up on delinquent tenants and coordinated collection procedures
• Oversaw collections and maintained high payment rates by building positive relationships.
• Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.