India Wallace
St Louis,Missouri
Summary
With hands-on experience, eager to learn new skills and advance knowledge. Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment. Sales Associate with [Number] years of experience in retail environments who is upbeat and customer-focused. Professional in retail sales with a strong understanding of retail dynamics, marketing, and customer service. Team player who is friendly, knowledgeable, and hardworking.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
GC Services Call Center
Missouri City, MO
05.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Housekeeper
Homewood Suites by Hilton St. Louis Westport
Maryland Heights, MO
05.2022 - 10.2022
- Removed bed sheets and towels from rooms and used [Type] pre-treater prior to washing to restore all linens to pristine condition
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture
- Cleaned and stocked [Number] rooms per day by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items
- Emptied waste paper and other trash from premises and moved to appropriate receptacles
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
- Checked the storage areas and carts for cleanliness and organization.
Housekeeper
Moonrise Hotel
St. Louis, MO
03.2022 - 05.2022
- Removed bed sheets and towels from rooms and used [Type] pre-treater prior to washing to restore all linens to pristine condition
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture
- Cleaned elevators, glass, and planters in public areas such as the lobby, pool, and public restrooms
- Used [Software] and [Software] to create reports on room occupancy, payroll expenses, and department expenses
- Disinfected and mopped the bathrooms to keep the facilities sanitary and clean.
Housekeeper
Oak Knoll Skilled Nursing & Rehabilitation Center
St. Louis, MO
02.2021 - 05.2021
- Removed bed sheets and towels from rooms and used [Type] pre-treater prior to washing to restore all linens to pristine condition
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture
- Removed waste paper and other trash from premises to designated area
- Picked up trash to keep the parking lot and garden areas free of debris
- Interacted with guests in a positive manner, which increased customer retention by [Number]% when performing daily job tasks.
Sales Associate
The Home Depot
Florissant, MO
10.2020 - 02.2021
- Used upselling techniques and offered product and service consultations
- Customers received merchandise recommendations based on their needs and preferences
- Helped team members master sales techniques so they could consistently exceed their goals
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Demonstrated products to customers, discussed features, and redirected objections to capture sales
- Suggested the best merchandise based on the needs and desires of the customer
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
Caregiver
Loving Exceptional home health
Saint Louis, MO
03.2020 - 09.2020
- Increased patient satisfaction by assisting people with personal tasks like dressing and walking
- Supported daily living activities by assisting with hygiene, [Task], and household chores
- Assessed the client's progress toward annual and quarterly objectives
- Helped residents with their bowel and bladder movements
- Evaluated the overall performance of the client and suggested changes to the care plan's objectives
- Assisted clients with personal hygiene tasks such as tooth brushing, bathing, grooming, and toileting
- Planned, prepared, and served meals and snacks that adhered to strict dietary guidelines
- Documented residents' behavior in terms of mental status, sleeping, and eating patterns in medical record books
- Kept track of progress and recorded any changes in status.
Caretaker
Caring Hearts Agency
St. Louis, MO
06.2019 - 10.2019
- Assisted family members in planning healthy meals, purchasing ingredients, and preparing meals to ensure that clients received adequate nutrition
- Did laundry, dusting, dishwashing, and vacuuming, among other things
- Handled approximately [Number] inbound and outbound call requests per day to answer questions and schedule appointments for existing customers
- Kept an eye on animal behavior and performed examinations to look for illnesses, injuries, or diseases
- Promoted social, emotional, and physical well-being through a variety of activities
- Remained alert to client problems or health issues and responded competently
- Assisted clients with personal hygiene tasks such as tooth brushing, bathing, grooming, and toileting.
Sales Associate
Macy's
Richmond Heights, MO
02.2019 - 07.2019
- Used upselling techniques and offered product and service consultations
- Sold a variety of products by explaining their unique features and instructing customers on how to use them properly
- Negotiated and closed deals with minimal supervision
- Assisted customers in enrolling in loyalty programs and submitting paperwork.
Education
High School -
McCluer High School
Florissant, MO01.2019
Skills
- Direct sales
- Retail sales customer service
- Sales abilities
- Sales target setting
- Cleaning
- Detail oriented
Timeline
Customer Service Representative
GC Services Call Center
05.2023 - 12.2023
Housekeeper
Homewood Suites by Hilton St. Louis Westport
05.2022 - 10.2022
Housekeeper
Moonrise Hotel
03.2022 - 05.2022
Housekeeper
Oak Knoll Skilled Nursing & Rehabilitation Center
02.2021 - 05.2021
Sales Associate
The Home Depot
10.2020 - 02.2021
Caregiver
Loving Exceptional home health
03.2020 - 09.2020
Caretaker
Caring Hearts Agency
06.2019 - 10.2019
Sales Associate
Macy's
02.2019 - 07.2019
High School -
McCluer High School