Landscaping, Fishing
Indie Smith
Dearing,GA
Summary
Dynamic small business owner with a strong work ethic and expertise in operations management at Little Oaks Landscaping, LLC. Successfully enhanced customer satisfaction through exceptional service and efficient processes. Skilled in employee training and fostering customer relations, ensuring a loyal client base and streamlined operations.
Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Overview
29
29
years of professional experience
Work History
Management (Team Lead)
Tractor Supply Company
Thomson, GA
05.2025 - Current
- Led cross-functional teams to achieve project milestones and enhance operational efficiency.
- Developed training programs to mentor team members and improve skill sets.
- Streamlined processes to reduce operational bottlenecks and improve workflow.
- Implemented performance metrics to assess team productivity and drive continuous improvement.
- Provided exceptional customer service, resolving inquiries and enhancing client satisfaction.
- Attention to details
Owner/Operator
Little Oaks Landscaping, LLC
4960 Grays HWY
04.2022 - 04.2025
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Kennel Technician
Brays Island Plantation
Beaufort, SC
06.2012 - 03.2015
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Assisted in managing inventory and ordering supplies, maintaining adequate stock levels for efficient operations.
- Provided excellent customer service when interacting with pet owners and potential adopters, addressing concerns and answering questions about animal care.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
Appraiser
Jasper County Assessor Office
Ridgeland, SC
10.1999 - 11.2011
- Managed multiple projects simultaneously while maintaining a commitment to quality workmanship.
- Documented condition and special features to provide accurate estimations.
- Ensured compliance with regulatory requirements by reviewing and adhering to guidelines and standards.
- Delivered high-quality appraisal reports within strict deadlines, ensuring client satisfaction.
- Assisted clients in understanding the appraisal process, setting realistic expectations for outcomes.
- Continuously updated knowledge of federal/state laws regarding residential real estate appraisals to ensure full adherence to guidelines.
Customer Service Representative
LeCruset
Early Branch, SC
02.1999 - 10.1999
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Groom/Laborer
Empress Arabian
Early Branch, SC
10.1997 - 01.1999
- Contributed to successful horse show performances through meticulous pre-event grooming and preparation.
- Assisted in the training of new employees, promoting best practices in equine care within the team.
- Provided basic first aid treatments to minor injuries, reducing downtime for affected horses until professional veterinary assistance could be obtained.
- Optimized turnout routines to provide ample exercise opportunities for horses while maintaining facility efficiency.
- Safeguarded animal welfare by promptly reporting any signs of illness or injury to appropriate personnel.
- Prepared horses for riding, competitions and shows to condition animals to perform at best.
Education
Associate of Arts - Science
University of South Carolina
Allendale, SC05-1995
High School Diploma -
Wade Hampton High School
Hampton, SC05-1988
Skills
- Employee training
- Operations management
- Strong work ethic
- Small business operations
- Customer relations
Interests
Timeline
Management (Team Lead)
Tractor Supply Company
05.2025 - Current
Owner/Operator
Little Oaks Landscaping, LLC
04.2022 - 04.2025
Kennel Technician
Brays Island Plantation
06.2012 - 03.2015
Appraiser
Jasper County Assessor Office
10.1999 - 11.2011
Customer Service Representative
LeCruset
02.1999 - 10.1999
Groom/Laborer
Empress Arabian
10.1997 - 01.1999
Associate of Arts - Science
University of South Carolina
High School Diploma -
Wade Hampton High School