Julie Ortega
North Las Vegas,NV
Summary
Supportive Team Lead with 10 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Team Lead
Walmart
Las Vegas, NV
02.2023 - Current
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on best practices and operational procedures.
- Streamlined workflows to enhance efficiency and reduce processing time.
- Implemented inventory management systems to optimize stock levels and minimize waste.
- Conducted performance evaluations, providing constructive feedback to improve team productivity.
- Collaborated with management to develop strategies for improving customer satisfaction scores.
- Analyzed sales data to identify trends and adjust staffing accordingly for peak periods.
- Fostered a positive team environment through effective communication and conflict resolution skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Collaborated with cross-functional teams to align store operations with strategic business goals.
- Mentored staff, fostering skill development and promoting a collaborative work environment.
- Led team in achieving operational excellence and enhancing customer satisfaction through effective workflow management.
Customer Service Cashier
Walmart
Pahrump, NV
09.2020 - 02.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing accurate product information and support.
- Maintained a clean and organized checkout area to enhance customer experience.
- Trained new cashiers on operational procedures and customer service standards.
- Managed cash handling, ensuring accuracy in register balances at shift end.
- Implemented strategies to reduce wait times during peak shopping hours.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty.
- Collaborated with team members to streamline checkout processes and improve workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Collaborated with team members to maintain smooth operations during peak hours.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Enhanced store security by identifying and reporting suspicious activities.
- Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
Warehouse Supervisor
Harmon Face Values
Las Vegas, NV
07.2015 - 08.2020
- Supervised daily warehouse operations ensuring adherence to safety protocols and efficiency standards.
- Trained and mentored team members on best practices for inventory management and order fulfillment.
- Implemented process improvements that enhanced workflow efficiency and reduced operational delays.
- Coordinated shipping and receiving activities, optimizing logistics for timely delivery of products.
- Monitored inventory levels, conducting regular audits to maintain accurate stock records.
- Collaborated with management to establish performance metrics and track team productivity.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations and shipping and handling processes.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Operated warehouse material handling equipment correctly to move loads.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
- Managed merchandise inventory transactions.
- Enhanced employee productivity through effective training programs and performance evaluations.
- Coordinated cross-departmental efforts to ensure seamless communication between sales, procurement, and logistics teams.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Developed strong relationships with suppliers to secure timely deliveries and maintain adequate inventory levels.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
- Trained new team members on proper and safe use of tools and equipment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Met or exceeded production goals and objectives by following strict procedures.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Education
GED -
Adult Education
Las Vegas, NV08.2010
Skills
Multitasking Abilities
Conflict resolution
Customer focus
Coaching and mentoring
Workplace safety
Complaint resolution
Operations management
Production monitoring
Employee evaluation
Diversity and inclusion
Product management
Regulatory compliance
Key performance indicators
Influencing skills
Relationship building
Human resources management
Financial acumen
Client communication
Deadline management
Employee training
Task delegation
Strategic planning
Workflow management
Budget management
Loss prevention
Employee engagement
Problem-solving
Teamwork and collaboration
Team supervision
Team motivation
Staff training
Work Planning and Prioritization
Analytical thinking
Daily workflow improvement
Staff education and training
Goal setting
Mentoring
Complex Problem-solving
Quality improvement
Issue resolution
Flexible schedule
Cash handling
Coaching
Overseeing daily activities
Client service
Giving constructive feedback
Documentation and reporting
Evaluating employee work
Team Check-ins
Safety processes and procedures
Team building
Technical support
Call center operations
Performance evaluations
SOP adherence
Account management
Expectation setting
SMART goals
Verbal and written communication
Team assessment
Leadership
Multitasking
Excellent communication
Computer skills
Customer service
Active listening
Customer relations
Organizational skills
Multitasking Abilities
Languages
Spanish
Professional Working
Timeline
Team Lead
Walmart
02.2023 - Current
Customer Service Cashier
Walmart
09.2020 - 02.2023
Warehouse Supervisor
Harmon Face Values
07.2015 - 08.2020
GED -
Adult Education