Indigo Alexis
Henderson,NV
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
12
12
years of professional experience
Work History
Front Desk Agent
Comfort Inn & Suites
Henderson, NV
01.2023 - Current
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Provided information about hotel amenities, services, and local attractions.
- Resolved customer complaints promptly and courteously.
- Processed payments accurately and efficiently.
Front Desk Receptionist
Comfort Inn & Suites
Stevenson Ranch, CA
08.2022 - 01.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Front Desk Agent
Holiday Inn Express Hotel
Chatsworth, CA
01.2012 - 08.2022
- Answered phones, responded to inquiries, and took messages.
- Greeted customers in a professional and friendly manner.
- Provided information about hotel amenities, services, and local attractions.
- Inputted guest information into computer system accurately and securely.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Addressed customer needs in a timely manner.
Education
High School Diploma -
Parkview Highschool
DeRidder, LA05-2011
Skills
- Guest Relations
- Information Protection
- Guest amenities
- Report Generation
- Front Office Support
- Transportation information
- Credit and cash payments
- Customer Service
- Administrative Support
Timeline
Front Desk Agent
Comfort Inn & Suites
01.2023 - Current
Front Desk Receptionist
Comfort Inn & Suites
08.2022 - 01.2023
Front Desk Agent
Holiday Inn Express Hotel
01.2012 - 08.2022
High School Diploma -
Parkview Highschool
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