Indigo Ellis
Spring,TX
Summary
I was a Shift Lead at Swig with a strong focus on customer service and team motivation. Successfully enhanced shift productivity through effective delegation and conflict resolution. Proven ability in cash handling and staff development, fostering a positive work environment that consistently meets safety standards and elevates customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Lead
Swig
10.2024 - 08.2025
- Completed store opening and closing procedures and balanced tills.
- Delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
Education
High School Diploma -
Grand Oaks High School
Spring, TX05.2025
Political Science
Lone Star College Online
Skills
- Customer service focus
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Staff supervision
- Work delegation
- Sales proficiency
- Rules enforcement
- Performance improvement
- Staff motivation
- Staff development
- Coaching and mentoring
- Inventory management
Certification
Food Handlers Certification
Timeline
Shift Lead
Swig
10.2024 - 08.2025
High School Diploma -
Grand Oaks High School
Political Science
Lone Star College Online