Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Indira Chacon

Quaker Hill

Summary

Dynamic Relationship Banker at M&T Bank with a proven track record in enhancing customer satisfaction and loyalty. Expert in cash handling and relationship management, I excelled in cross-selling financial solutions, consistently achieving sales targets while fostering team collaboration. Committed to delivering personalized service that empowers clients to reach their financial goals.

Overview

19
19
years of professional experience

Work History

Relationship Banker

M&T Bank
11.2006 - Current
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
  • Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.

Education

High School Diploma -

Camilo Torres
Colombia
12-1991

Skills

  • Cash handling
  • Customer Service-oriented
  • Relationship building and management
  • Loans
  • Employee motivation
  • Team building

Languages

Spanish
Native or Bilingual

Timeline

Relationship Banker

M&T Bank
11.2006 - Current

High School Diploma -

Camilo Torres

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Indira Chacon