Indya Allen
Atlanta,GA
Summary
Operations and customer support professional with 8+ years of experience managing scheduling, client communication, and team coordination in fast-paced environments. Proven ability to work independently, streamline workflows, and support business growth through strong organizational.
and communication skills.
Overview
8
8
years of professional experience
Work History
Office Manager
University Storage and Movers
11.2023 - Current
- Manage inbound calls, emails, and customer inquiries in a high-volume environment.
- Resolve escalated concerns and retain customers through solution-focused support.
- Educate clients on services, pricing, and next steps.
- Maintain customer records, schedules, and updates in internal systems.
- Coordinate daily operations across multiple campuses.
Administrative Coordinator
College Bound Institute
09.2021 - 06.2023
- Managed 500+ client records with accuracy and confidentiality.
- Scheduled appointments, meetings, and follow-up calls.
- Assisted clients with program requirements and documentation.
- Responded to inquiries and provided timely customer support.
- Prepared reports and tracked deadlines.
Office Manager
Mechanical Maintenance
02.2018 - 08.2021
- Handled inbound customer calls regarding scheduling, billing, and service requests.
- De-escalated complaints and negotiated solutions to retain customers.
- Coordinated technician schedules and service appointments.
- Managed invoices, contracts, and account records.
Education
Associate of Arts - Merchandise Marketing
Fashion Institute of Design & Merchandising
Los Angeles, CA06.2016
Skills
- Customer Retention
- Customer Service
- CRM Software
- Inbound Calls
- Active Listening
- Negotiation
- Problem Solving
- Multitasking
- Time Management
- Communication
- Microsoft Office
- Google Workspace
Timeline
Office Manager
University Storage and Movers
11.2023 - Current
Administrative Coordinator
College Bound Institute
09.2021 - 06.2023
Office Manager
Mechanical Maintenance
02.2018 - 08.2021
Associate of Arts - Merchandise Marketing
Fashion Institute of Design & Merchandising