Indya Spencer
18912 Wildwood Lansing Illinois ,IL
Summary
Dynamic server with a proven track record at Olive Garden, excelling in customer service and upselling techniques. Recognized for enhancing guest satisfaction and training new staff. Skilled in POS operations and conflict resolution, consistently achieving high performance in fast-paced environments while fostering team collaboration.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden
Tucson, AZ
01.2025 - Current
- Provided exceptional customer service, ensuring guest satisfaction throughout dining experience.
- Collaborated with team members to efficiently manage food and beverage orders.
- Maintained cleanliness and organization of dining area, contributing to positive atmosphere.
- Assisted in training new servers on menu items and service techniques.
- Adapted quickly to changing customer needs during peak hours, enhancing service efficiency.
- Delivered accurate food and drink orders promptly, minimizing wait times for guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Wine N Dine
Chicago, IL
05.2023 - 01.2025
- Engaged with patrons to create a welcoming environment and encourage repeat visits.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Crew Member
Burger King
Lansing, IL
10.2021 - 05.2023
- Prepared and assembled food items according to menu specifications.
- Maintained cleanliness and organization of workstations and dining areas.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Operated kitchen equipment safely while adhering to food safety standards.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Observed customer purchases in line and differentiated between standard portions.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
Education
Veterinary Science
University of Arizona
Tucson, AZSkills
- Customer service
- Food safety compliance
- POS system operation
- Order accuracy
- Upselling techniques
- Cash handling
- Team collaboration
- Menu knowledge
- Conflict resolution
- Training and mentoring
- Cleaning procedures
- Event coordination
- Health and safety protocols
- Strong work ethic
- Hospitality service expertise
- Safe food handling
- High volume dining
- Food running
- Wine service
- Banquet coordination
- Point of sale (POS) system operations
- Take-out service
- Team member support
- Server training
Timeline
Server
Olive Garden
01.2025 - Current
Server
Wine N Dine
05.2023 - 01.2025
Crew Member
Burger King
10.2021 - 05.2023
Veterinary Science
University of Arizona