Indyana Emilie Latortue
Hollywood,FL
Summary
Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Officer
Hard Rock Casino
Miami, FL
05.2023 - Current
- Checked for safety hazards and took corrective action when necessary.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
Security Supervisor
Macys Department Store
Miami, FL
05.2023 - 05.2024
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
Security Supervisor
Allied Universal Security Services
Miami, FL
02.2022 - 02.2024
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
Call Agent
Allied Universal Security Services
Miami, FL
11.2020 - 10.2021
- Maintained accurate records of customer interactions and transactions.
- Escalated complex customer inquiries to appropriate personnel when necessary.
- Monitored daily performance metrics of call agents against established goals.
Education
Bachelors - Public Safety Management
Miami Dade College
Miami, FL04-2026
Associate in arts - Criminal Justice
Miami Dade College
Miami, FL04-2024
Skills
- Problem Solving
- Detail Oriented
- Public Safety Knowledge
- Customer Service
- Crisis Management
- Communication
- Surveillance & Access Control
- Patrol operations
- Excellent Communication
- Fluent Bilingualism
- Security Equipment Operation
- Access Control Management
Certification
- Security Certificate Class D
Languages
English
Professional
French
Native/ Bilingual
Haitian Creole
Native/ Bilingual
Timeline
Security Officer
Hard Rock Casino
05.2023 - Current
Security Supervisor
Macys Department Store
05.2023 - 05.2024
Security Supervisor
Allied Universal Security Services
02.2022 - 02.2024
Call Agent
Allied Universal Security Services
11.2020 - 10.2021
Bachelors - Public Safety Management
Miami Dade College
Associate in arts - Criminal Justice
Miami Dade College
Similar Profiles
Patrick GedroicPatrick Gedroic
Steward Supervisor at Horseshoe Casino, Jack Casino, Hard Rock CasinoSteward Supervisor at Horseshoe Casino, Jack Casino, Hard Rock Casino
Ha VuHa Vu
Cocktail Waitress at Hard Rock Casino and HotelCocktail Waitress at Hard Rock Casino and Hotel
Jakyha NelsonJakyha Nelson
Casino Cage Cashier at Hard Rock CasinoCasino Cage Cashier at Hard Rock Casino
Ryan RodriguezRyan Rodriguez
Head Lifeguard at Seminole Hard Rock CasinoHead Lifeguard at Seminole Hard Rock Casino
Justin CopelandJustin Copeland
Interventional Radiologic Technologist at AscensionInterventional Radiologic Technologist at Ascension