Inez M Cole
Johnson City,TN
Summary
Dedicated Customer Service Representative with strong problem-solving and focused listening skills. Committed to enhancing customer satisfaction through efficient communication and collaboration.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
CITI Solution Center
Johnson City, TN
06.2022 - 03.2026
- Facilitated effective communication with customers to resolve inquiries swiftly, maintaining high satisfaction standards.
- Facilitated collaboration among team members to optimize processes and improve service delivery.
- Provided assistance to customers in setting up and utilizing online services for improved accessibility.
- Provided support by answering customer questions regarding account details and services.
Caregiver
Preferred Homecare
Johnson City, TN
03.2021 - 05.2022
- Supported clients in daily living tasks, enhancing overall quality of life and self-sufficiency.
- Oversaw medication administration in accordance with prescribed schedules to ensure patient safety and regulatory compliance.
- Coordinated transportation arrangements to facilitate prompt attendance at medical appointments, enhancing patient care.
- Maintained comprehensive records of client care, capturing critical changes in health status and progress for ongoing assessment.
Customer Service Representative
Agero
Bluff City, TN
04.2020 - 04.2021
- Addressed customer inquiries through various communication channels, ensuring prompt resolution and satisfaction.
- Facilitated collaboration among team members to optimize processes and improve service delivery.
- Implemented measures to guarantee timely service and maintain driver safety standards.
Education
Bachelor of Science - Business Administration
King University
Bristol TN05-2014
Associate of Applied Science - Early Childhood Education
Northeast State Community College
Blountville, TN05-2005
Skills
- Customer support
- Focused listening
- Problem-solving skills
- Efficient data input
Timeline
Customer Service Representative
CITI Solution Center
06.2022 - 03.2026
Caregiver
Preferred Homecare
03.2021 - 05.2022
Customer Service Representative
Agero
04.2020 - 04.2021
Bachelor of Science - Business Administration
King University
Associate of Applied Science - Early Childhood Education
Northeast State Community College