Ingelbert Ras
Jacksonville
Summary
Dynamic operations manager with proven expertise in enhancing service quality and efficiency. Skilled in decision-making and time management, consistently driving improvements in operational workflows.
Overview
18
18
years of professional experience
Work History
Manager
M&S Cleaning
Jacksonville, FL
12.2019 - Current
- Managed daily operations to ensure cleanliness and safety, supporting organizational standards.
- Implemented training programs for new staff, enhancing service quality and operational efficiency.
- Developed and maintained relationships with property managers to ensure satisfaction and retention.
- Conducted regular inspections to identify areas for improvement in cleaning processes and protocols.
Assistant Director of Operations
Autobahn Indoor Speedway
Jacksonville, FL
06.2014 - 12.2019
- Led operational initiatives to enhance customer satisfaction and streamline service delivery.
- Collaborated with management to optimize inventory control processes and reduce operational costs.
- Analyzed operational workflows, identifying areas for process improvement and increased productivity.
- Developed and implemented training programs for staff to improve performance and efficiency.
- Coordinated scheduling efforts to ensure optimal workforce allocation during peak business hours.
- Oversaw compliance with safety regulations, fostering a safe environment for employees and customers.
- Facilitated team meetings to communicate objectives, track progress, and align departmental goals effectively.
- Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
- Managed a team of over 50 employees, ensuring optimal performance and adherence to company policies and standards.
- Conducted comprehensive analysis of employee and management performance metrics to facilitate ongoing professional growth and improvement.
Mortgage Underwriter
PHH Mortgage
Jacksonville, FL
06.2012 - 06.2014
- Evaluated loan applications for compliance with underwriting guidelines.
- Assessed credit reports to determine borrower eligibility and risk levels.
- Analyzed financial documents to ensure accuracy and completeness of submissions.
- Collaborated with loan officers to clarify borrower information and address concerns.
- Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
Property Preservation Manager
Wells Fargo
Jacksonville, FL
03.2008 - 06.2012
- Managed property preservation projects ensuring compliance with industry standards and regulations.
- Oversaw quality control processes, ensuring work met established guidelines and exceeded client expectations.
- Developed and implemented strategies to optimize operational efficiency across multiple properties.
- Coordinated with vendors and contractors to facilitate timely property repairs and maintenance services.
- Facilitated training and mentorship for team members on property preservation techniques and safety protocols.
Education
Bachelor of Science - Business Management
University of North Florida
Jacksonville, FLHigh School Diploma -
Orange Park High School
Orange Park, FLSkills
- Operations management
- Operational leadership
- Workforce management
- Process improvement
- Operations improvement
- Time management
- Adaptability and flexibility
Timeline
Manager
M&S Cleaning
12.2019 - Current
Assistant Director of Operations
Autobahn Indoor Speedway
06.2014 - 12.2019
Mortgage Underwriter
PHH Mortgage
06.2012 - 06.2014
Property Preservation Manager
Wells Fargo
03.2008 - 06.2012
Bachelor of Science - Business Management
University of North Florida
High School Diploma -
Orange Park High School