Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ingia Smith

Henderson,NV

Summary

Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals.

Overview

10
10
years of professional experience

Work History

District Manager

Advance Auto Parts
09.2021 - Current
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Conducted regular follow-ups with professional customers to ensure their needs were met and resolve any service level issues.
  • Drove regional performance metrics, setting and monitoring achievement goals for each district.
  • Managed financial aspects of the store, including budgeting, profit and loss analysis, and cost control measures to maximize profitability while maintaining high-quality standards.

District Manager in Training

Dollar Tree
03.2021 - 09.2021
  • Provided ongoing coaching and mentorship to store managers, cultivating a culture of excellence in operations management and customer service.
  • Increased district sales by implementing innovative marketing strategies and training programs for store managers.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Cultivated a high-performance team culture through regular performance reviews, constructive feedback sessions, and recognition programs that rewarded top achievers.

Store Manager

Dollar Tree
06.2014 - 03.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.

Education

Associate of Arts - Business Management

University of Phoenix
Tempe, AZ
08.2022

Skills

  • Leadership skills
  • Recruiting and hiring
  • Strategic planning
  • Customer service
  • Action plans
  • Budget management
  • Relationship building
  • Leadership development

Accomplishments

  • Awarded District Manager of the year out of 363 District Managers in the company (2022).
  • Awarded District Manager of the year in out of my territory of 10 district managers (2023)
  • National Chair leading the DEI network within the organization.

Timeline

District Manager

Advance Auto Parts
09.2021 - Current

District Manager in Training

Dollar Tree
03.2021 - 09.2021

Store Manager

Dollar Tree
06.2014 - 03.2021

Associate of Arts - Business Management

University of Phoenix

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Ingia Smith