Inglesh M Thompson
Cordova,Tennessee
Summary
Worked as Customer Service Representative, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhanced customer experience by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
ACB
Memphis, TN
12.2025 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Trained new staff on customer service protocols and company policies to enhance team performance.
- Implemented process improvements that reduced response times for customer support tickets.
- Managed escalated issues by collaborating with cross-functional teams to deliver timely solutions.
Customer Support
Incoma
Troy, MI
06.2025 - 12.2025
- Provided exceptional customer support, patiently explaining technical issues to non-technical clients while offering solutions tailored to their specific needs.
- Provided customer support to employees by answering garnishment-related inquiries.
- Collaborated with cross-functional teams such as marketing, sales and customer support enhancing overall departmental efficiency.
- Provided exceptional customer support by addressing inquiries promptly and resolving issues effectively.
Accounts Customer Representative
Internal Revenue Services
Memphis, TN
05.2022 - 05.2025
- Utilized tax code to assist taxpayers in understanding and fulfilling their tax obligations.
- Provided account support customer and serviced 60+ calls daily.
- Addressed a range of inquiries, reconciliation, including tax return questions, payment issues and dispute resolution.
- Provided service resolution by using CRM and checking database.
- Assisted in the preparation and explanation of forms and documents required for reporting and claims.
- Informed taxpayers about potential enforcement actions for noncompliance.
- Contract Completed
Accounts Analyst
Sparks Group
McLean, VA
12.2020 - 05.2022
- Managed accounts payable and receivable, ensuring timely payments and reconciling accurate records.
- Worked with the OTC (order to cash) hotel accounting team to resolve accounts payable.
- Successfully monitored and tracked outstanding balances from group masters and convention related billings.
- Input invoices daily and collaborated with others to establish specific financial goals.
- Assisted as needed on help desk calls.
- Addressed customer inquiries and issues, delivering exceptional service.
- Supported financial reporting and data entry, enhancing overall efficiency.
- Contract Completed
Account Support Customer Service
American Financial
Memphis, TN
08.2019 - 12.2020
- Processed invoices and maintained accurate accounting records using MAS90 and collection methods.
- Typed documents such as correspondence, drafts, memos and emails and prepared 3 reports weekly for management.
- Provided service related to finance banking services.
- Opened, sorted and distributed incoming messages and correspondence.
- Purchased and maintained office supply inventories and always careful to adhere to budgeting practices.
- Provided account support customer and serviced 100 calls daily.
- Recorded, transcribed and distributed outstanding collection accounts.
- Resolved issues through inbound/outbound calls utilizing CRM/AMS software.
- Collaborated with team members to streamline processes and improve customer satisfaction.
- Implemented time management strategies to prioritize tasks and meet deadlines.
- Full Time
Education
High School -
Southwest Community College
Memphis, TNSkills
- Accounts Payable and Receivable
- Reconciliation
- Customer Service and Support
- Problem Resolution
- Time Management
- Financial Reporting
- QuickBooks
- IBM AS400 Outlook
- Word
- CRM and Excel
Supplier Notes
- 5+ years of experienced as a Financial Services Account Associate as well as Customer/Client service.
- 3 years of experienced in the Financial Services Industry.
- 2+ years of experienced in investment company.
- Experienced in handling return email for the client as well as individual.
- Experienced in handling the in-take, documentation, implementation of monetary transactions and account maintenance.
- Experienced in training to take calls, document trades/research cases, navigate our various systems and handle complex questions.
- Experienced in handling Spanish calls from Financial Professionals and Shareholders.
- Experienced in obtaining information regarding fund performance, forms and literature, as well as their overall portfolio.
- Experienced in assisting shareholders and financial advisors with obtaining information regarding fund performance, forms and literature, as well as their overall portfolio.
- Proficient with multiple transfer agent systems and Microsoft Office applications.
- Candidate is eligible for right to hire.
- Local candidate (Hybrid).
- Excellent communication and interpersonal skills.
Timeline
Customer Service Representative
ACB
12.2025 - Current
Customer Support
Incoma
06.2025 - 12.2025
Accounts Customer Representative
Internal Revenue Services
05.2022 - 05.2025
Accounts Analyst
Sparks Group
12.2020 - 05.2022
Account Support Customer Service
American Financial
08.2019 - 12.2020
High School -
Southwest Community College